Junior Field Services Engineer

Diamond Key International Group; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

Diamond Key International is seeking a Field Services Engineer to provide onsite technical expertise supporting Terminal Automation Systems (TAS) and Non-TAS in petroleum bulk depot operations. The role involves troubleshooting, commissioning, technical support, customer engagement, and growing Spare Parts & Services business.

The position requires extensive field work with local, regional, and international travel, and a recognised IT or Engineering degree with relevant onsite experience is

Qualifications

• A recognised tertiary qualification in IT or Engineering.
• 1 year of on-site working experience (fresh graduates are encouraged to apply)
• Electrical, Electronic, and mechanical engineering background would be an added advantage

Responsibilities

• Provide onsite field services technical expertise in IT, electronic, electrical, control & instrumentation and mechanical to support TAS and Non-TAS systems.
• Provide on-site technical support for issues at Gantry Metering line/skid, TAS IT system/network, PLC, etc.
• Liaise with third-party product suppliers for system solutions.
• Assist the project team as commissioning team when needed.
• Provide technical delivery, installation, testing, and commissioning for TAS IT sub-components on new projects.

Skills

IT troubleshooting

Electrical engineering

Mechanical engineering

Customer service

Education

Bachelor's degree in IT or Engineering

Tools

PLC systems

IT systems

Job description

Diamond Key International is seeking a Field Services Engineer to provide onsite technical expertise in supporting Terminal Automation Systems (TAS) and Non-Terminal Automation Systems (Non-TAS) within petroleum bulk depot operations. This role involves troubleshooting, commissioning, technical support, customer engagement, and supporting the growth of our Spare Parts & Services business. The position requires extensive field work and regular travel to customer sites locally, regionally, and internationally.

Key Responsibilities

Field Services

• Providing onsite field services technical expertise in the field of IT, electronic, electrical, control & instrumentation and mechanical to effectively support all components of petroleum bulk depot Terminal Automation System (TAS) and Non-Terminal Automation System (Non-TAS)
• Provide technical support to the customer regarding the problem that occurs at the site (Gantry Metering line/skid, TAS IT system/network, PLC, and etc).
• To liaise with third-party product suppliers for system solutions encompassing third-party products.
• Assisting the project team to act as a project commissioning team when needed.
• Providing technical expertise in delivery, installation, testing, and commissioning of IT sub-components of TAS for a new project.

Helpdesk Escalation Point

• Being point of reference for Helpdesk operations for engineering and field escalated issues.

Technical Support to Sales & Marketing

• Site visit and reporting on the technical scope

Generate revenue and protect margin for Spare parts & Services line of business

• Meet – and preferably exceed – agreed Business Plan revenue and margin targets in agreed (sub)lines of business as allocated by line management, and also by:
• looking for potential to up-sell DKI technical products & services labor hours on customers’ initial queries;
• developing accounts by checking customer's buying history; suggesting related and new items; explaining technical features;
• Providing technical assistance and technical product education, and after-sales support services.
• Analyzing costs and sales to ensure that the respective proposal as per customers' request.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Keep in touch with the customer to close the deals of spare parts.

Job Requirements

Qualifications

• A recognised tertiary qualification in IT or Engineering.
• 1 year of on-site working experience (fresh graduates are encouraged to apply)
• Electrical, Electronic, and mechanical engineering background would be an added advantage

Experience & Personal Requisites

• Demonstrated customer relationship-building skills.
• Good aptitude for technical work within the Oil & Gas industry.
• Interest and/or experience in a multi-disciplinary role covering IT, electronic, electrical, control & instrumentation, and mechanical fields.

Personal Attributes

• Customer-focused mindset.
• Sound technical understanding.
• Excellent written and verbal English communication skills.
• Ability to work with minimal supervision.
• Willingness to travel.
• Enjoys hands-on field service work.

Business Travel

• Travel is expected locally, regionally, and internationally.
• Estimated travel requirement: approximately 70% of the role though this may vary depending on a sales prospect.
• Travel may occasionally include weekends and public holidays, all business travel is subject to company policy at all times..

Key Success Indicators

• Deliver jobs on time, within scope, and within budget.
• Achieve a minimum of 70% chargeable time across Services and Project work.
• Improve personal technical competencies in all fields related to TAS solutions delivered to customers.
• Able to provide technical support anytime.
• Assist the department to generate revenue by promoting the sales of technical products & field services labor.

Authority

• Make minor changes within TAS systems to resolve customer issues.
• Propose solutions and workarounds for customer challenges.
• Liaise directly with third-party product suppliers and vendors.
• Providing reports to customers upon completion of each job.