Early-Career Credit Recovery Specialist

CUCKOO International (MAL) Berhad

Kuala Lumpur

On-site

MYR 28,000 - 50,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical miscellaneous allowance

Dental

Vision

Birthday leave

Honeymoon package

Healthy & Welln

Job summary

CUCKOO International (MAL) BERHAD is seeking a Junior Executive – Credit Recovery & Collections to manage overdue rental/subscription accounts and drive cash inflow. You will conduct proactive outreach, negotiate settlements, and update payment details while maintaining positive customer relationships.

Fresh graduates are welcome; 1 year in customer service or debt recovery is a plus. Strong English/Bahasa Malaysia communication is required, Mandarin an added advantage.

Qualifications

Strong communication and negotiation skills.
Education: minimum SPM / STPM / Diploma.
Fresh graduates welcome; 1 year of experience in customer service, telemarketing, or debt recovery is a bonus.
Good command of spoken English and Bahasa Malaysia (Mandarin is an added advantage).

Responsibilities

Make outbound calls and handle inbound inquiries to follow up on overdue payments.
Track assigned accounts to identify overdue balances and contact details.
Negotiate settlement amounts or installment plans with customers.
Update latest payment details (debit/credit cards) in the system.
Meet or exceed monthly collection targets and KPIs.
Log call notes, payment promises, and transactions in the internal system.
Handle additional tasks as assigned by supervisor.

Skills

Communication

Negotiation

Education

SPM / STPM / Diploma

Job description

Fresh graduates are welcome; 1 year in customer service or debt recovery is a plus. Strong English/Bahasa Malaysia communication is required, Mandarin an added advantage.

Get your free, confidential resume review.

or drag and drop your file here.