Junior Client Promotion Operations Officer

BID Operations; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Healthcare coverage

Gym benefits

Flexible dress code

Young, vibrant team

Job summary

BID Operations in Kuala Lumpur is seeking a Junior Promotion Operations Officer to support promotional campaigns, manage promotion inquiries, and coordinate logistics across teams.

You will work with CRM tools, Excel, and MS Office, adapt to a fast-paced bilingual environment, and be ready to work on public holidays; fresh graduates encouraged to apply.

Qualifications

• Bilingual proficiency in English and Chinese (Mandarin).
• Fresh Graduate are welcome to apply.
• Strong attention to detail and commitment to accuracy.
• Ability to work effectively under pressure in a fast-paced environment.
• Quick learner with ability to absorb and apply information efficiently.
• A team player with excellent collaboration skills.
• Proficiency in Microsoft Office; advanced Excel skills are an advantage.
• Willingness to work on public holidays.
• Prior experience in a similar role is preferred.

Responsibilities

• Review promotion applications to ensure eligibility criteria are met.
• Set up client accounts in accordance with promotion requirements.
• Coordinate with the promotional gift logistics team on procurement status and tracking.
• Engage with stakeholders by providing advice on promotion details and addressing inquiries.
• Efficiently resolve or escalate unresolved promotion-related issues.
• Collaborate with front-office teams to handle promotion-related inquiries effectively.
• Oversee the use of technical tools and platforms, including the CRM system.

Skills

Bilingual (English/Chinese)

Attention to detail

Fast learner

Team player

Ability to work under pressure

Education

Fresh graduate

Tools

CRM system

Microsoft Office

Excel

Job description

As a Junior Promotion Operations Officer, you will be an integral part of the BID Operations team, ensuring the efficient execution of promotional activities and providing excellent support to both clients and internal teams. You will be responsible for managing promotion-related inquiries, coordinating logistics, and utilizing technical platforms to maintain operational smoothness. This role is ideal for someone who is detail-oriented, capable of handling multiple tasks, and thrives in a fast-paced, bilingual environment. Your efforts will contribute directly to enhancing client experiences and driving the success of our promotional campaigns.

Key Responsibilities:

• Review promotion applications to ensure eligibility criteria are met
• Set up client accounts in accordance with promotion requirements
• Coordinate with the promotional gift logistics team on procurement status and tracking
• Engage with stakeholders by providing advice on promotion details and addressing inquiries
• Efficiently resolve or escalated unresolved promotion-related issues
• Collaborate with front-office teams to handle promotion-related inquiries effectively
• Oversee the use of technical tools and platforms, including the CRM system

Requirements

• Bilingual proficiency in English and Chinese (Mandarin)
• Fresh Graduate are welcome to apply
• Strong attention to detail and a commitment to accuracy
• Ability to work effectively under pressure in a fast-paced environment
• Quick learner with the ability to absorb and apply information efficiently
• A team player with excellent collaboration skills
• Proficiency in Microsoft Office (advanced Excel skills are an advantage)
• Willingness to work on public holidays
• Prior experience in a similar role is preferred

Benefits

• Opportunities for enriching career growth, including exposure to regional contexts
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture