Client Services & Operations Executive

VERVE DIGITAL SERVICES SDN. BHD.; Kuala Lumpur; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Performance bonus

Annual leave

Medical leave

EPF

SOCSO & EIS

Job summary

Verve Digital Services Sdn. Bhd. is seeking an Operations Executive to handle client inquiries, settlements, and data checks. The role requires strong communication, problem-solving, and multitasking in a fast-paced financial services environment.

Mandarin proficiency (reading, listening and typing) is essential for effective communication with Mandarin-speaking clients. This is a full-time, on-site position in Malaysia with training and career growth opportunities.

Qualifications

• Mandarin proficiency (reading/listening/typing) is a must for communicating with Mandarin-speaking clients.
• Strong communication and problem-solving skills are required.
• Familiarity with securities settlement or financial operations is an advantage.

Responsibilities

• Handle client inquiries, disputes, and operational requests through online channels.
• Process transaction instructions, settlements, reconciliations, fund transfers, and data checks.
• Liaise with external institutions on pricing, quotations, orders, and follow-ups.

Skills

Mandarin proficiency

Communication skills

Problem-solving

Multitasking

Data handling

Education

Finance, Economics, or Accounting background

Tools

Excel

Messaging platforms

Job description

Verve Digital Services is a financial services company established in 2017, committed to delivering innovative and reliable digital solutions to support the evolving needs of the financial industry.

Driven by technology and innovation, we strive to provide efficient, secure, and customer-focused services while fostering a collaborative and growth-oriented work environment. As we continue to expand, we are looking for passionate and talented individuals to join our team and grow with us.

Handle client inquiries, disputes, and operational requests through online channels.

Process transaction instructions, settlements, reconciliations, fund transfers, and data checks.

Liaise with external institutions on pricing, quotations, orders, and transaction follow-ups.

Monitor and resolve operational issues, escalating complex cases when required.

Explain business procedures and transaction requirements clearly to clients.

Monitor operational processes and keep track of market and service updates.

Maintain accurate operational records and support ad hoc tasks.

2+ years’ experience in Customer Service or Operations; dispute/complaint handling preferred.

Finance, Economics, Accounting, or financial industry background is an advantage.

Familiar with securities settlement, data-sensitive operations, Excel, and messaging platforms.

Strong logical thinking, problem-solving, and communication skills.

Knowledge of customer service procedures and trading execution processes.

Responsible, adaptable, and able to manage multiple tasks effectively in a fast-paced environment.

Detail-oriented, and logical in handling daily tasks and operational matters.

Results-driven, independent, and willing to learn about financial and operational processes.

Mandarin proficiency (reading, listening, and typing) is a MUST to effectively communicate with Mandarin-speaking clients.

Full-time position (5 working days per week).

Competitive salary package.

Performance bonus (subject to company policy and individual performance).

Annual leave, medical leave, and statutory benefits (EPF, SOCSO & EIS).

Comprehensive training and on-the-job guidance.

Career growth and advancement opportunities.

Friendly, collaborative, and positive working environment.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Operations Executive?
• Which of the following types of qualifications do you have?
• How would you rate your Mandarin language skills?