Executive of Client Support

Atlantic Partners Asia; Kuala Lumpur; Hybrid; MYR 50,000 - 78,000; Full time

Job summary

Atlantic Partners Asia in Kuala Lumpur is seeking an Executive of Client Support to join our Client Management team in a hybrid setup. You will handle daily client reports, resolve complex payment inquiries, and collaborate with sales, legal, and technical teams to maintain seamless service.

The role requires strong English communication, knowledge of payments, and flexibility for night shifts. Mandarin language skills are a plus and the incumbent will drive client relationships and data

Qualifications

• Bachelor's degree in business, finance, or a related field.
• Proficient in Microsoft Excel and MS Office.
• Experience in client support or customer service in payments.
• Willing to work night shift 4PM–1AM and flexible scheduling.
• Knowledge of payment processing, gateways, and FX.
• Knowledge of English; Mandarin preferred.
• Strong problem-solving and attention to detail.
• Customer-centric and adaptable in a fast-paced environment.

Responsibilities

• Identify opportunities in fiat currencies & remittance/payments.
• Identify growth opportunities within existing clients.
• Manage payment service providers to maximize revenue.
• Collaborate with Sales for strategic opportunities.
• Administer VTS clients accurately.
• Collaborate with cross-functional teams to ensure continuity of service.
• Provide daily transaction and balance reports to clients and partners.
• Document and maintain client trade, interactions, and issues in Datasoft.
• Coordinate with compliance to meet regulations.
• Prepare onboarding progress reports with KPIs.
• Perform other duties as assigned.

Skills

Microsoft Excel

Client Support

Payments industry

English communication

Mandarin Chinese

Education

Bachelor's degree in business, finance, or a related field

Tools

Microsoft Office

Job description

At APA, we are committed to cultivating a workplace founded on integrity, where team collaboration, respect, and inclusion aren't just values — they are ingrained in the way we operate every day. We believe that by embracing diverse perspectives and fostering a supportive environment, we can collectively achieve outstanding results. Our culture is designed to empower each team member to contribute their unique ideas and skills, driving innovation and excellence across all facets of our business.

Job Title: Executive of Client Support

Location: Kuala Lumpur (Hybrid)

Department: Client Management

Job Duties and Responsibilities:

• Opportunities Identification: Proactively identify simple fiat currencies & remittance/payments opportunities.
• Growth Identification: Proactively identify new growth opportunities within existing clients.
• Providers Management: Manage payment service providers to maximize revenue opportunities.
• Strategic Opportunities: Seek assistance from Sales team members when strategic opportunities are identified.
• Value Transfer Service (VTS) Administration: Accurate administration of VTS Clients.
• Team Collaboration: Collaborate and communicate clearly with cross-functional teams, including sales, legal, and technical departments, to ensure continuity of service.
• Client Support: Provide daily transaction and balances reports to clients and to partners. Responsible for maintaining strong client relationships, addressing inquiries, and resolving complex payment issues promptly and professionally.
• Document and Data Management: Document and maintain accurate Datasoft records of clients’ trade, interactions, and issues.
• Compliance Adherence: Collaborate with compliance teams to ensure that all client support processes adhere to industry regulations and standards.
• Management Reports: Prepare and provide regular reports on onboarding progress, including metrics and KPIs.
• Others: Perform any other related lawful duties that may be given by the Management from time to time.

Job Requirements:

• Bachelor’s degree in business, finance, or a related field.
• Well verse in Microsoft Office application – especially in Microsoft Excel.
• Proven experience in a client support or customer service role in the payments industry.
• Ability to work night shift (4PM to 1AM), and flexible scheduling.
• Ability to collaborate effectively across departments.
• In-depth knowledge of payment processing, payment gateways, and related technologies.
• Familiar with foreign exchange and foreign exchange quoting.
• Excellent interpersonal and communication skills.
• Strong verbal and written communication in English.
• Ability to communicate in Chinese including Mandarin is preferable.
• Strong problem-solving abilities and attention to details.
• Excellent customer-centric approach.
• Adaptable and able to work effectively in a fast-paced environment.