Customer Support (EN)

Trade QUO Global Ltd; Kuala Lumpur; Hybrid; MYR 40,000 - 67,000; Full time

Job summary

Trade QUO Global Ltd is hiring a Customer Support (English) specialist in Malaysia. The role is full-time in a hybrid setup with rotational shifts.

You will handle client inquiries via live chat, phone, and email, keep clients informed on their requests, and ensure regulatory compliance across regions. Ideal candidates have at least 2 years in customer service, experience in Forex trading, and strong communication skills in English (Mandarin a bonus).

Qualifications

• Minimum 2-year experience in Customer Service.
• Experience in a Forex broker or online trading environment is highly preferred.
• Fluent in English; Mandarin is an advantage.
• Customer-focused and dedicated to providing exceptional service.

Responsibilities

• Provide customer service to clients via live chat, phone, and email.
• Keep clients updated on the status of their requests with clear communication.
• Identify and communicate complex issues to the appropriate specialist via CRM for timely resolution.
• Ensure compliance with market-specific regulatory requirements.
• Verify documents submitted by clients within regions while adhering to regulatory requirements.
• Prepare and interpret reports and documentation.
• Attend company seminars to stay updated with business functions and roles.
• Meet quarterly KPI targets set by the CS Manager.
• Collaborate with the BD team to develop strategies aligned with trends and customer needs.
• Undertake other ad hoc tasks assigned by the manager.

Skills

Customer service

Communication

Troubleshooting

Multitasking

Self-motivated

Tools

CRM

Job description

Position: Customer Support (English)

Employment Type: Full-time

Working Arrangement: Hybrid | Rotational shifts

Company Overview:

We are forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide.

You will:

• Provide customer service to clients via live chat, phone call, and email
• Keep clients updated on the status of their requests, providing clear and concise communication
• Identify, eliminate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
• Ensure compliance with market-specific regulatory requirements
• Verify documents submitted by clients within specific regions while adhering to regulatory requirements
• Prepare and interpret reports and documentation
• Attend company seminars to stay up to date with the company's business functions and roles
• Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance
• Collaborate with the BD team to develop business strategies aligned with trends & customer needs
• Undertake other ad hoc tasks assigned by the manager

Requirements:

• Minimum 2-year experience in Customer Service
• Experience in a Forex broker or online trading environment is highly preferred
• Fluent in English, Mandarin is an advantages
• Customer-focused and dedicated to providing exceptional service
• Strong ability to communicate effectively
• Proficient in troubleshooting and multitasking
• Self-motivated and reliable with a proven track record of meeting and exceeding expectations
• Can-do attitude and a willingness to learn