JML Business Analyst

Lavu Tech Solutions Sdn Bhd; Kampung Malaysia Tambahan; On-site; MYR 180,000 - 240,000; Full time

Job summary

Lavu Tech Solutions Sdn Bhd is seeking an experienced Senior Business Analyst to lead Joiner, Mover and Leaver (JML) processes across HR, IAM, Security, Compliance, and Operations. The role partners with global teams to deliver process improvements and digital transformations that enhance employee lifecycle management.

The candidate will drive requirements, standardize processes, manage stakeholders, and implement enterprise-wide JML solutions while ensuring compliance and operational excellence.

Qualifications

• 8+ years of Business Analysis experience in large enterprise environments.
• Strong experience supporting Joiner, Mover, Leaver (JML) processes.
• Experience working with global HR and IT stakeholders.
• Strong expertise in requirements elicitation, process mapping, and solution design.
• Experience with Agile and Waterfall delivery methodologies.
• Excellent stakeholder management and communication skills.
• Strong analytical, problem-solving, and facilitation abilities.

Responsibilities

• Lead requirement gathering workshops and stakeholder interviews across HR, IT, Security, and Business functions.
• Analyze and document end-to-end JML business processes and workflows.
• Translate business requirements into detailed user stories, functional specifications, and acceptance criteria.
• Facilitate business process mapping, gap analysis, and impact assessments.
• Ensure alignment between business objectives and technology solutions.
• Drive standardization and optimization of onboarding, employee movement, and offboarding processes.
• Identify opportunities for automation and self-service capabilities.
• Support global transformation programs focused on workforce lifecycle management.
• Define future-state processes and operating models.
• Act as the primary liaison between business teams and technical delivery teams.
• Collaborate with Business, End Markets, IT Stakeholders, BAU Teams etc
• Manage senior stakeholder expectations and facilitate decision-making.
• Present recommendations, business cases, and progress updates to leadership.
• Define KPIs and success metrics for JML operations.
• Analyze operational performance and identify process improvement opportunities.
• Produce executive-level reporting and dashboards.
• Drive continuous improvement initiatives across employee lifecycle processes.

Skills

Requirements elicitation

Process mapping

Solution design

Agile & Waterfall

Stakeholder management

Communication

Tools

ServiceNow

Saviynt

Job description

An experienced Senior Business Analyst to lead business analysis activities for global Joiner, Mover, and Leaver (JML) processes. The role will partner with HR, IT, Identity & Access Management (IAM), Security, Compliance, and Operations teams to deliver process improvements, digital transformation initiatives, and technology solutions that enhance employee lifecycle management.

The candidate will be responsible for driving requirements, process standardization, stakeholder engagement, and implementation of enterprise-wide JML solutions while ensuring compliance, security, and operational excellence.

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Key Responsibilities

Business Analysis & Requirements Management

• Lead requirement gathering workshops and stakeholder interviews across HR, IT, Security, and Business functions.
• Analyze and document end-to-end JML business processes and workflows.
• Translate business requirements into detailed user stories, functional specifications, and acceptance criteria.
• Facilitate business process mapping, gap analysis, and impact assessments.
• Ensure alignment between business objectives and technology solutions.

JML Process Transformation

• Drive standardization and optimization of onboarding, employee movement, and offboarding processes.
• Identify opportunities for automation and self-service capabilities.
• Support global transformation programs focused on workforce lifecycle management.
• Define future-state processes and operating models.

Stakeholder Management

• Act as the primary liaison between business teams and technical delivery teams.
• Collaborate with Business, End Markets, IT Stakeholders, BAU Teams etc
• Manage senior stakeholder expectations and facilitate decision-making.
• Present recommendations, business cases, and progress updates to leadership.

Reporting & Continuous Improvement

• Define KPIs and success metrics for JML operations.
• Analyze operational performance and identify process improvement opportunities.
• Produce executive-level reporting and dashboards.
• Drive continuous improvement initiatives across employee lifecycle processes.

______________

Required Skills & Experience

• 8+ years of Business Analysis experience in large enterprise environments.
• Strong experience supporting Joiner, Mover, Leaver (JML) processes.
• Experience working with global HR and IT stakeholders.
• Strong expertise in requirements elicitation, process mapping, and solution design.
• Experience with Agile and Waterfall delivery methodologies.
• Excellent stakeholder management and communication skills.
• Strong analytical, problem-solving, and facilitation abilities.
• Experience using:
• Service Now
• Saviynt

______________

Preferred Skills

• Understanding of Identity & Access Management (IAM) processes.
• Experience with:
• Microsoft Entra ID
• Active Directory
• Experience working in global and regulated environments