Japanese Speaking Sales / Client Support | Fintech | Crypto

JF Talent Consulting Group (Global); Kuala Lumpur; On-site; Full time

Benefits offered by this job

Annual leave - 12 days

Medical insurance

Transport allowance (RM300/month)

Health and wellness flexible benefits (max RM1200/year)

Training and development

Free-flow snacks and beverages at the pantry

Job summary

A leading consultancy in the finance sector is seeking a Japanese Speaking Sales / Client Support professional in Kuala Lumpur. This role requires over 2 years of sales support experience, particularly in the fintech domain. Candidates must possess fluent Japanese communication skills and experience with social media outreach. The position offers a hybrid working arrangement, attractive benefits, and opportunities for personal development. Join an expanding team in a prime location.

Qualifications

• More than 2 years of sales support experience in financial technology or related industries.
• Experience gained from the CFD FX industry is an advantage.

Responsibilities

• Proactively contact potential Japanese customers through social media and online channels.
• Identify and evaluate customers' needs to enhance the relationship.
• Provide financial product introductions and convert potential customers.
• Maintain communication with customers to ensure satisfaction.
• Collect customer feedback for product/service optimization.

Skills

Fluent communication and writing skills in Japanese

Good communication and coordination skills

Proactive and flexible problem-solving

Familiar with social media channels

Job description

Japanese Speaking Sales / Client Support | Fintech | Crypto

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Openings Japanese Speaking Sales / Client Support | Fintech | Crypto

About the job Japanese Speaking Sales / Client Support | Fintech | Crypto

About Our Client
One of the fastest-growing CFD brokers, with growth to nearly 250 employees since 2022. Holding licenses of CYSEC (Cyprus Securities and Exchange Commission), FSCA (Financial Sector Conduct Authority), and ASIC (Wholesale). With international offices in Hong Kong, Taiwan, Malaysia, Thailand, Indonesia, India, and Cyprus.

Our client provides a wide range of financial instruments, including currency pairs, metals, energy, commodities, indices, cryptocurrencies, and stocks CFDs for their international client base of individual, institutional, and introducing brokers.

Salary & Benefit:

• Annual leave - 12 days
• Additional leave: marriage leave, compassionate leave, maternity leave, paternity leave
• Medical insurance: Allianz insurance and panel clinic
• Medical healthcare plan: Panel clinic medical claim
• Working Hour:
  5-days work with flexitime to ensure work-life balance
  Hybrid working arrangement
• Dress Code: Smart casual attire
• Office location: Prime location which is easily accessible via public transport or driving
• Additional Benefit Coverage:
  Transport allowance (RM300/month) after probation confirmation
  Health and wellness flexible benefits (max RM1200/year)
• Teambuilding activities, festive season celebrations, annual dinner, and lunch treat
• Free-flow snacks and beverages at the pantry
• Birthday leave and celebrations
• Training and development

Job Responsibilities:

• Proactively contact and identify potential Japanese customer base through social media, SMS, and online channels.
• Identify and evaluate potential customers' needs by providing exceptional marketing insight to increase and retain the customer relationship.
• Provide relevant Financial product/service introductions and convert potential customers into real customers.
• Maintain good communication and follow-up with customers to ensure customer satisfaction.
• Collect and organize customer feedback and provide suggestions for product/service optimization.

Qualifications:

• More than 2 years of sales support experience in financial technology or related industries.
• Experience gained from the CFD FX industry is an advantage
• Fluent communication and writing skills in Japanese are a must.
• Familiar with social media channels.
• Good communication and coordination skills, proactive and flexible in solving problems.