Service Desk Analyst – Japanese Speaker

Airswift; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Airswift is seeking a Service Desk Analyst in Kuala Lumpur who speaks Japanese to join our global IT support team and handle Level 1 incident management, troubleshooting, and ticketing across phone, chat, and web channels.

Ideal candidates hold a Diploma or Bachelor's in Information Technology (or related field) with 1+ year IT service desk experience and JLPT N2/N1 proficiency to assist customers in Japanese and English.

Qualifications

• Diploma or Bachelor's degree in Information Technology or related field, or equivalent experience.
• 1+ year in IT service desk or Level 1 IT support.
• JLPT N2 or N1 proficiency.
• Experience logging incidents using a ticketing system.

Responsibilities

• Provide Level 1 IT support via phone, chat, and web for global clients.
• Manage incidents, perform troubleshooting, and log updates in the ticketing system.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Contribute to knowledge base and process improvements.

Skills

Japanese language proficiency (JLPT N2

Troubleshooting

Multi-channel support

Customer service

Collaboration

Knowledge base docs

Education

Diploma or Bachelor's degree in Information Technology or related field

Job description

< h3>Job Title

Service Desk Analyst – Japanese Speaker

Duration

Permanent

Schedule

Rotational shifts, including public holidays

Location

KL, Malaysia

Job Overview

This opportunity is with a global technology company delivering digital, engineering, cloud and AI solutions across multiple industries. The role focuses on Level 1 IT support, incident management, troubleshooting, and ticketing in a fast‑paced service desk environment. This position offers exposure to phone, chat, and web‑based support while contributing to customer service excellence, knowledge base documentation, and process improvement.

Required Education

Required Education: Diploma or Bachelor's degree in Information Technology or a related field, or equivalent experience

Required Experience

• Experience in IT service desk, technical support, or Level 1 IT support
• Ability to troubleshoot hardware, software, and system‑related issues remotely
• Experience logging, tracking, and updating incidents using a ticketing system
• Background in incident management and issue escalation where required

Required Skills

• Japanese language proficiency at JLPT N2 or N1 level
• Strong troubleshooting and problem‑solving capability
• Ability to provide support via phone, chat, and web channels
• Strong customer service and communication skills
• Ability to collaborate with internal support teams to improve service delivery
• Ability to contribute to knowledge base documentation and process improvements

Required Certifications

Required Certifications: JLPT N2 or N1

About Airswift

Airswift is an international workforce solutions provider within the energy, process and infrastructure industries.

Airswift serves as a strategic partner to clients, offering a turnkey workforce solution to capture and deliver the top talent needed to complete successful projects by aligning with unique project needs.

With over 1000 employees and 9,000 contractors operating in over 60 countries, Airswift's geographical reach and pool of talent available is unmatched in the industry.