Bilingual ITSM Analyst (Japanese Support)

Accenture PLC; Kuala Lumpur; On-site; MYR 78,000 - 134,000; Full time

Job summary

Accenture is seeking an ITSM Representative in Kuala Lumpur to serve as the primary support contact for Japanese-speaking developers, merchants, and business stakeholders. You will deliver high-quality operational and technical support and ensure service excellence.

You will help resolve issues, contribute to process improvements, and support ongoing service operations, collaborating with global teams to drive clear, accurate information exchange across cultures and platforms.

Qualifications

• Bachelor’s degree in a relevant field.
• Strong written and verbal communication in Japanese and English.
• Flexibility to support shift schedules when required.
• Ability to understand complex solution architectures and system integrations.
• Understanding of API principles, usage, and integration patterns.
• Experience providing technical support to developers or merchants via various channels.
• Strong analytical and troubleshooting skills to diagnose technical issues.
• Excellent written and verbal communication with developer audiences.
• Experience creating and maintaining technical documentation and knowledge base articles.
• Experience facilitating developer outreach and communicating technical changes.

Responsibilities

• Ensure seamless communication and operational efficiency.
• Manage daily operations.
• Establish standardized work procedures.
• Mitigate potential risks.
• Resolve issues in cross-cultural business transactions.
• Utilize bilingual communication to facilitate clear information exchange.
• Contribute to achievement of departmental and company goals.

Skills

Bilingual Japanese-English

Technical support

Stakeholder communication

Education

Bachelor’s degree

Tools

Looker

BigQuery

Job description

Accenture is seeking an ITSM Representative in Kuala Lumpur to serve as the primary support contact for Japanese-speaking developers, merchants, and business stakeholders. You will deliver high-quality operational and technical support and ensure service excellence.

You will help resolve issues, contribute to process improvements, and support ongoing service operations, collaborating with global teams to drive clear, accurate information exchange across cultures and platforms.