Japanese-Speaking IT Helpdesk Engineer

Dimension Data Solutions Limited (Kenya); Cyberjaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

NTT DATA in Malaysia seeks an IT Helpdesk professional to respond to calls, emails, and chats, provide first-line technical support, and contribute to incident reduction.

You will log calls, monitor client infrastructure, and ensure SLA adherence while collaborating with the team. Fluency in Japanese and English is required for suitable candidates. This role offers growth in a global company with diverse colleagues and a commitment to responsible innovation.

Qualifications

• Diploma/degree in IT or related field.
• 1-2 years of related IT helpdesk experience preferred.
• Basic IT skills and PC usage daily.

Responsibilities

• Respond to calls/emails/chats and address customer needs or route requests.
• Provide technical support on PCs/Applications and peripherals using documented procedures and tools.
• Identify common incidents and opportunities to reduce incidents.

Skills

Helpdesk support

Customer service

Troubleshooting

Communication skills

Education

Diploma/ degree in IT

Tools

CRM software

Ticketing system

Job description

NTT DATA in Malaysia seeks an IT Helpdesk professional to respond to calls, emails, and chats, provide first-line technical support, and contribute to incident reduction.

You will log calls, monitor client infrastructure, and ensure SLA adherence while collaborating with the team. Fluency in Japanese and English is required for suitable candidates. This role offers growth in a global company with diverse colleagues and a commitment to responsible innovation.