Japanese Customer Experience Specialist

DevloIT SDN BHD; Kuala Lumpur; On-site; MYR 39,000 - 54,000; Full time

Job summary

DevloIT SDN BHD is seeking a customer service representative fluent in Japanese to handle inquiries, complaints, and bookings. You will work on a rotational shift with 5 working days and 2 off days weekly, interacting via phone, chat, and email while maintaining high service standards.

Responsibilities include resolving issues per company policies, escalating complex cases to senior staff, and updating customer records.

Qualifications

• Provides high-quality customer service via multiple channels.
• Able to manage multiple tasks and priorities simultaneously.
• Communicates clearly and professionally with customers.

Responsibilities

• Handle customer inquiries via call, chat, and email.
• Resolve issues following company procedures and policies.
• Identify escalations and refer complex issues to senior staff.
• Maintain accurate records of customer interactions in the system.
• Liaise with vendors/service operators for booking changes.
• Share customer feedback with relevant departments for improvements.

Skills

Customer service

Multitasking

Tools

CRM software

Job description

DevloIT SDN BHD is seeking a customer service representative fluent in Japanese to handle inquiries, complaints, and bookings. You will work on a rotational shift with 5 working days and 2 off days weekly, interacting via phone, chat, and email while maintaining high service standards.

Responsibilities include resolving issues per company policies, escalating complex cases to senior staff, and updating customer records.