MS Engineer (L1) Japanese-speaking

Dimension Data Solutions Limited (Kenya); Cyberjaya; Vor Ort; MYR 36.000 - 60.000; Vollzeit

Zusammenfassung

NTT DATA in Malaysia seeks an IT Helpdesk professional to respond to calls, emails, and chats, provide first-line technical support, and contribute to incident reduction.

You will log calls, monitor client infrastructure, and ensure SLA adherence while collaborating with the team. Fluency in Japanese and English is required for suitable candidates. This role offers growth in a global company with diverse colleagues and a commitment to responsible innovation.

Qualifikationen

• Diploma/degree in IT or related field.
• 1-2 years of related IT helpdesk experience preferred.
• Basic IT skills and PC usage daily.

Aufgaben

• Respond to calls/emails/chats and address customer needs or route requests.
• Provide technical support on PCs/Applications and peripherals using documented procedures and tools.
• Identify common incidents and opportunities to reduce incidents.

Kenntnisse

Helpdesk support

Customer service

Troubleshooting

Communication skills

Ausbildung

Diploma/ degree in IT

Tools

CRM software

Ticketing system

Jobbeschreibung

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Responsibilities

• Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly


• Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools


• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction


• Investigate first line incidents assigned and identify the root cause of incidents and problems


• Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises


• Responsible to meet customer SLAs agreed in place


• Responsible for setting customer expectation and escalte issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction


• Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management


• Monitors client infrastructure and solutions

Requirements

• Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates


• Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must


• Basic IT Skill; using PC on daily basis


• Language requirement:


• For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)


• For Japanese native candidates: Intermediate to business level English

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.