Japanese-Speaking Fintech & Crypto Support Specialist

CB Talents; Batu Caves; Hybrid; MYR 60,000 - 95,000; Full time

Job summary

CB Talents in Malaysia is seeking a Japanese-speaking customer support professional to assist users on live chat and email in Japanese and English. You will deliver a high-quality service for fintech/crypto products, manage inquiries, and provide constructive feedback to improve customer experience.

Requires native Japanese, strong English, 2–4 years in frontline customer service, and willingness to work a hybrid model with day onsite and night home shifts; legal work authorisation in Malaysia

Qualifications

• Native-level Japanese proficiency and confident written interactions.
• Strong English, both written and spoken.
• 2–4 years in Customer Service / Live-chat, with frontline training.
• Experience with financial/fintech or crypto products is a plus.
• Educational background in finance, economics, math, business, or STEM.
• Strong numerical acumen and attention to detail.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Deliver efficient, accurate, high-quality service.
• Be knowledgeable about crypto trading platforms and market basics.
• Manage inquiries and follow up with users effectively.
• Identify customer needs and provide constructive feedback and solutions.
• Flag discrepancies and risks to management promptly.
• Seek continuous improvements to team performance and processes.

Skills

Native Japanese

English proficiency

Customer service

Live chat support

Email support

Attention to detail

Team player

Hybrid work

Legal work authorisation

Education

Finance/ Economics/ Mathematics/ STEM background

Tools

Crypto trading platforms

Job description

CB Talents in Malaysia is seeking a Japanese-speaking customer support professional to assist users on live chat and email in Japanese and English. You will deliver a high-quality service for fintech/crypto products, manage inquiries, and provide constructive feedback to improve customer experience.

Requires native Japanese, strong English, 2–4 years in frontline customer service, and willingness to work a hybrid model with day onsite and night home shifts; legal work authorisation in Malaysia