Japanese-Speaking Fintech & Crypto Support Specialist

CB Talents; Puchong; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

CB Talents is seeking a bilingual Japanese-speaking customer support specialist in Malaysia to assist users via live chat and email. You will handle inquiries in Japanese and English, ensure high-quality service, and stay informed on crypto trading platforms and market fundamentals.

The role requires working a 5-day shift with hybrid onsite day shifts and remote night shifts, with eligibility to work legally in Malaysia. Strong numerical acumen and a passion for fintech are valued assets.

Qualifications

• Native-level Japanese proficiency, reading & typing mandatory.
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years.
• Experience with financial institutions, fintech platforms, trading environments, or crypto products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical/STEM fields is preferred.
• Strong numerical acumen with attention to detail and comfort with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech/crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Will to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platforms, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

Job description

CB Talents is seeking a bilingual Japanese-speaking customer support specialist in Malaysia to assist users via live chat and email. You will handle inquiries in Japanese and English, ensure high-quality service, and stay informed on crypto trading platforms and market fundamentals.

The role requires working a 5-day shift with hybrid onsite day shifts and remote night shifts, with eligibility to work legally in Malaysia. Strong numerical acumen and a passion for fintech are valued assets.