Bilingual Japanese Support Specialist - Fintech & Crypto

CB Talents; Petaling Jaya; Hybrid; MYR 45,000 - 78,000; Full time

Job summary

CB Talents in Malaysia seeks a bilingual Japanese-English Customer Support specialist to handle live chat and email inquiries for fintech/crypto products. The role requires native Japanese, strong English, and 2–4 years of customer service experience, with a hybrid work arrangement and onsite daytime hours.

You will engage with users, understand their needs, and provide thorough, constructive feedback while maintaining high service standards. Local work authorization is required.

Qualifications

• Native-level Japanese proficiency required; able to handle complex written interactions.
• Strong command of English, both written and spoken.
• Experience in Customer Service/Live-chat, preferably 2–4 years with frontline training.
• Experience in financial institutions, fintech platforms, trading environments, or crypto products is a plus.
• Educational background in Finance, Economics, Mathematics, Business Administration, or similar STEM fields is preferred.
• Strong numerical acumen and comfort with figures, data, and statistics.
• Desire to develop knowledge and a long-term career in fintech/crypto trading firms.
• Team player, self-driven, capable of professional user interaction.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure efficient, accurate, high-quality customer service delivery.
• Be well-versed with crypto trading platforms, products, and market fundamentals.
• Diligently manage inquiries or complaints from current and prospective users.
• Translate customer needs into feedback and suitable solutions for management.
• Flag discrepancies or risks to management and ensure smooth frontline operations.
• Continuously seek improvements to boost team performance and operational processes.

Skills

Japanese proficiency

English proficiency

Customer service

Fintech/crypto knowledge

Numerical acumen

Team player

Shift flexibility

Hybrid work

Legal work Malaysia

Education

Finance/Economics/Math/Business/STEM background

Job description

CB Talents in Malaysia seeks a bilingual Japanese-English Customer Support specialist to handle live chat and email inquiries for fintech/crypto products. The role requires native Japanese, strong English, and 2–4 years of customer service experience, with a hybrid work arrangement and onsite daytime hours.

You will engage with users, understand their needs, and provide thorough, constructive feedback while maintaining high service standards. Local work authorization is required.