Bilingual Japanese Support Specialist (Fintech & Crypto)

CB Talents; Selayang Municipal Council; Hybrid; MYR 48,000 - 72,000; Full time

Job summary

CB Talents in Malaysia is seeking a native-level Japanese-speaking customer support specialist for fintech/crypto products. You will handle inquiries in Japanese and English, delivering high-quality service in a hybrid setup with day onsite and night remote shifts. A finance/economics or analytical background with strong numerical skills is preferred.

Legal work authorisation in Malaysia is required, and 2–4 years of frontline customer service experience is desirable for this role.

Qualifications

• Native-level Japanese proficiency mandatory.
• Strong English, written and spoken.
• 2–4 years in Customer Service / Live-chat, with frontline operations training.
• Experience with financial institutions/fintech/crypto platforms is advantageous.
• Finance/Economics/STEM-related educational background preferred.
• Strong numerical acumen with attention to detail and comfort with figures.
• Willingness to work 5 days including weekends/public holidays.
• Hybrid work model: onsite day shifts, remote night shifts.
• Legal work authorisation in Malaysia required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platforms, products, and crypto-market fundamentals, while staying abreast of market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate the ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Flag discrepancies, potential risks, or unusual situations to management in a timely manner to keep frontline operations smooth.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

Skills

Japanese fluency

English proficiency

Customer service

Analytical mindset

Data handling

Team player

Hybrid work

Education

Finance/Economics background

Job description

CB Talents in Malaysia is seeking a native-level Japanese-speaking customer support specialist for fintech/crypto products. You will handle inquiries in Japanese and English, delivering high-quality service in a hybrid setup with day onsite and night remote shifts. A finance/economics or analytical background with strong numerical skills is preferred.

Legal work authorisation in Malaysia is required, and 2–4 years of frontline customer service experience is desirable for this role.