Japanese-English Customer Support Specialist

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental and optical benefits

Job summary

Sutherland Global Services Malaysia, based in Kuala Lumpur, is seeking a bilingual Japanese/English customer service professional. The role involves handling calls and emails, resolving inquiries, and delivering high-quality support across various scenarios.

Office-based with 40-hour weeks on a rotating schedule. Applicants should have 2 years of college education, JLPT N2 or equivalent for non-native speakers, and prior experience in customer service or sales roles.

Qualifications

• Fluent in Japanese and English with strong communication skills.
• Minimum 2 years of college education or equivalent.
• Experience in a performance-driven environment with defined KPIs.
• Based in Klang Valley (Kuala Lumpur/Selangor) with office attendance.

Responsibilities

• Handle customer calls and emails with prompt, professional service.
• Respond to inquiries and resolve issues across various scenarios.
• Maintain high-quality customer experience in a friendly, knowledgeable manner.
• Utilize internal and client tools to manage interactions and service requests.
• Meet sales targets and service metrics while following HR policies.

Skills

Japanese language

English language

Customer service

Communication skills

Data entry

Multitasking

Education

Two years college education

Job description

Sutherland Global Services Malaysia, based in Kuala Lumpur, is seeking a bilingual Japanese/English customer service professional. The role involves handling calls and emails, resolving inquiries, and delivering high-quality support across various scenarios.

Office-based with 40-hour weeks on a rotating schedule. Applicants should have 2 years of college education, JLPT N2 or equivalent for non-native speakers, and prior experience in customer service or sales roles.