Japanese-Speaking Customer Service Advisor

APPSHILL CONSULTING SDN. BHD.; Cyberjaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

APPSHILL CONSULTING SDN. BHD. is seeking a Japanese-speaking Customer Service Advisor to handle inquiries via outbound calls and emails, and to assist with hotel and flight bookings, cancellations, refunds, and related issues.

Fluency in Japanese and English is required, with strong PC skills and the ability to multitask in a fast-paced setting. Rotation shifts including weekends/holidays may apply.

Qualifications

• High School Diploma with relevant experience (min 6 months).
• Fluent in Japanese and English (spoken and written).
• Strong PC skills and ability to multitask in a fast-paced environment.

Responsibilities

• Handle customer inquiries via outbound calls and emails.
• Assist with hotel/flight bookings, cancellations, refunds and related issues.
• Understand customer needs and provide accurate solutions.
• Communicate professionally in Japanese and English.
• Maintain accurate customer records and update systems.
• Follow procedures and meet customer service targets.
• Provide product/service information and suggest additional services.

Skills

Japanese fluency

English fluency

Customer service

Communication

Problem solving

Multitasking

PC navigation

Typing

Education

High school diploma

Tools

PC navigation

Job description

Japanese-Speaking Customer Service Advisor

This is a customer service role focused on handling customer inquiries via outbound calls and emails, assisting with hotel and flight bookings, cancellations, refunds, and booking-related issues.

Key responsibilities

Fluency in Japanese and English language (spoken / written). We are seeking candidates proficient in Japanese to effectively communicate with Japanese-speaking clients.

Handle customer inquiries via outbound calls and emails

Assist with hotel/flight bookings, cancellations, refunds, and booking-related issues

Understand customer needs and provide accurate solutions

Communicate professionally in Japanese and English

Maintain accurate customer records and update the relevant systems

Follow company procedures and meet customer service targets

Provide information on products/services and recommend additional services when appropriate

About you

Minimum High School Diploma with at least 6 months relevant experience

Fluency in Japanese and English language (spoken / written). We are seeking candidates proficient in Japanese to effectively communicate with Japanese-speaking clients.

Strong computer navigation skills, keyboarding skills, internet surfing and PC knowledge

Strong communication and problem-solving skills

Able to multitask and work in a fast-paced environment

Patient and professional

Willing to work on rotational shifts, including weekends and public holidays when required

Your application will include the following questions:

• Which of the following types of qualifications do you have?

What can I earn as a Customer Service Adviser