Japanese Speaking Customer Care Coordinator [Customer Service]

Good Job Creations (Singapore) Pte Ltd; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

Good Job Creations (Singapore) Pte Ltd is seeking a Japanese Speaking Customer Care Coordinator to act as the frontline support for customers via phone, email, and other channels. You will provide precise product and process information, address feedback and complaints, and work with internal teams to resolve issues efficiently.

The role requires 1–3 years in customer service and fluent Japanese, with CRM experience and strong communication skills to deliver excellent service to clients and

Qualifications

• 1 to 3 years of experience in customer service, customer support, or coordination roles.
• Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders.
• Experience using CRM systems is an added advantage.
• Strong communication and interpersonal skills.
• Good problem-solving and conflict resolution abilities.
• Strong organisational and multitasking skills with the ability to manage multiple priorities.
• Detail-oriented with a high level of accuracy.
• Proficiency in Microsoft Office applications and CRM tools.
• Ability to collaborate effectively with cross-functional teams.
• Customer-focused mindset with a commitment to delivering excellent service.

Responsibilities

• Serve as the first point of contact for customer enquiries via phone, email, and other communication channels.
• Provide accurate information regarding products, services, and processes.
• Handle customer feedback and complaints professionally, ensuring timely resolution.
• Investigate customer concerns, identify root causes, and recommend appropriate solutions.
• Coordinate with internal departments to resolve customer issues and service-related matters.
• Escalate complex cases to relevant stakeholders when necessary.
• Follow up with customers to ensure satisfactory resolution of enquiries and concerns.
• Process customer orders, service requests, and bookings accurately and efficiently.
• Monitor order and service progress to ensure timely completion and delivery.
• Communicate updates on order status, service schedules, and potential delays to customers.
• Maintain accurate customer records and interaction histories within CRM systems.
• Document customer feedback, enquiries, and complaints for tracking and reporting purposes.
• Prepare reports on customer service activities and performance metrics.
• Analyse customer feedback and trends to identify opportunities for service improvement.
• Collaborate with sales, operations, technical, and other internal teams to support customer requirements.
• Contribute to the enhancement of customer service processes, policies, and customer satisfaction initiatives.

Skills

Japanese language

Customer service

Tools

CRM systems

Job description

Japanese Speaking Customer Care Coordinator [Customer Service]

• Serve as the first point of contact for customer enquiries via phone, email, and other communication channels.
• Provide accurate information regarding products, services, and processes.
• Handle customer feedback and complaints professionally, ensuring timely resolution.
• Investigate customer concerns, identify root causes, and recommend appropriate solutions.
• Coordinate with internal departments to resolve customer issues and service-related matters.
• Escalate complex cases to relevant stakeholders when necessary.
• Follow up with customers to ensure satisfactory resolution of enquiries and concerns.
• Process customer orders, service requests, and bookings accurately and efficiently.
• Monitor order and service progress to ensure timely completion and delivery.
• Communicate updates on order status, service schedules, and potential delays to customers.
• Maintain accurate customer records and interaction histories within CRM systems.
• Document customer feedback, enquiries, and complaints for tracking and reporting purposes.
• Prepare reports on customer service activities and performance metrics.
• Analyse customer feedback and trends to identify opportunities for service improvement.
• Collaborate with sales, operations, technical, and other internal teams to support customer requirements.
• Contribute to the enhancement of customer service processes, policies, and customer satisfaction initiatives.

[Job ID: 1632282]

Responsibilities

• Serve as the first point of contact for customer enquiries via phone, email, and other communication channels.
• Provide accurate information regarding products, services, and processes.
• Handle customer feedback and complaints professionally, ensuring timely resolution.
• Investigate customer concerns, identify root causes, and recommend appropriate solutions.
• Coordinate with internal departments to resolve customer issues and service-related matters.
• Escalate complex cases to relevant stakeholders when necessary.
• Follow up with customers to ensure satisfactory resolution of enquiries and concerns.
• Process customer orders, service requests, and bookings accurately and efficiently.
• Monitor order and service progress to ensure timely completion and delivery.
• Communicate updates on order status, service schedules, and potential delays to customers.
• Maintain accurate customer records and interaction histories within CRM systems.
• Document customer feedback, enquiries, and complaints for tracking and reporting purposes.
• Prepare reports on customer service activities and performance metrics.
• Analyse customer feedback and trends to identify opportunities for service improvement.
• Collaborate with sales, operations, technical, and other internal teams to support customer requirements.
• Contribute to the enhancement of customer service processes, policies, and customer satisfaction initiatives.

Requirements

• 1 to 3 years of experience in customer service, customer support, or coordination roles.
• Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders.
• Experience using CRM systems is an added advantage.
• Strong communication and interpersonal skills.
• Good problem-solving and conflict resolution abilities.
• Strong organisational and multitasking skills with the ability to manage multiple priorities.
• Detail-oriented with a high level of accuracy.
• Proficiency in Microsoft Office applications and CRM tools.
• Ability to collaborate effectively with cross-functional teams.
• Customer-focused mindset with a commitment to delivering excellent service.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.