Customer Service Advisor (Native Japanese)

ACCORD INNOVATIONS SDN. BHD.; Cyberjaya; On-site; MYR 90,000 - 122,000; Full time

Benefits offered by this job

AIA Insurance

Career progression opportunities

Medical Coverage

Salary increment

Job summary

ACCORD INNOVATIONS SDN. BHD. is seeking a Customer Service Advisor (Native Japanese) to support travel bookings for the Taiwan market. You will handle inquiries via voice, chat, and email and assist with bookings, modifications, and general queries.

You will provide timely resolutions, uphold CSAT scores, and document interactions in the CRM while following company guidelines and compliance. The role operates on a 24/7 rotational shift, with base salary and allowances as described.

Qualifications

• 6 months of BPO / Customer Service experience OR Degree holder (Fresher).
• Good communication and problem-solving skills.
• Comfortable working in a 24/7 rotational shift environment.

Responsibilities

• Handle customer interactions across voice, chat, and email channels for the Taiwan market.
• Assist customers with travel bookings, modifications, and general queries.
• Provide accurate and timely resolutions while maintaining service quality.
• Ensure customer satisfaction (CSAT) and meet performance KPIs.
• Maintain proper documentation of interactions in CRM systems.
• Follow company guidelines and compliance standards.

Skills

Native Japanese

Customer service

Education

Bachelor's degree or higher

Job description

Customer Service Advisor (Native Japanese)

We are looking for a Customer Service Advisor to join our travel (Booking) project. In this role, you will handle customer interactions across voice, chat, and email channels, ensuring a seamless and high-quality customer experience for the Taiwan market.

Handle inbound and outbound customer inquiries via calls, chat, and email

Assist customers with travel bookings, modifications, and general queries

Provide accurate and timely resolutions while maintaining service quality

Ensure customer satisfaction (CSAT) and meet performance KPIs

Maintain proper documentation of interactions in CRM systems

Follow company guidelines and compliance standards

5 working days + 2 days off (rotational)

Shift Timing: Mon-Sun (24/7 shift) - 2 off days

Shift Duration: 9 hours (including 1-hour break)

Salary & Benefits

Basic Salary: RM 9500

Shift Allowance: RM 350 (If shift come apart from Normal Shift)

Medical Coverage: AIA Insurance

Annual Salary Increment

Clear career progression opportunities

At least 6 months of BPO / Customer Service experience OR Degree Holder (Fresher)

Good communication and problem-solving skills

Comfortable working in a 24/7 rotational shift environment

Basic computer and multitasking skills

Information Technology Services 51-100 employees

An attentive, relationship-centric, technology, analytic, consulting firm with global service delivery capabilities.

We partner with government agencies and business of all size and verticals to architect, develop, implement, measure, optimize and maintain solutions that drive their success metrics.

An attentive, relationship-centric, technology, analytic, consulting firm with global service delivery capabilities.

We partner with government agencies and business of all size and verticals to architect, develop, implement, measure, optimize and maintain solutions that drive their success metrics.