Japanese-Speaking Booking & Customer Support Specialist

APPSHILL CONSULTING SDN. BHD.; Cyberjaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

APPSHILL CONSULTING SDN. BHD. is seeking a Japanese-speaking Customer Service Advisor to handle inquiries via outbound calls and emails, and to assist with hotel and flight bookings, cancellations, refunds, and related issues.

Fluency in Japanese and English is required, with strong PC skills and the ability to multitask in a fast-paced setting. Rotation shifts including weekends/holidays may apply.

Qualifications

• High School Diploma with relevant experience (min 6 months).
• Fluent in Japanese and English (spoken and written).
• Strong PC skills and ability to multitask in a fast-paced environment.

Responsibilities

• Handle customer inquiries via outbound calls and emails.
• Assist with hotel/flight bookings, cancellations, refunds and related issues.
• Understand customer needs and provide accurate solutions.
• Communicate professionally in Japanese and English.
• Maintain accurate customer records and update systems.
• Follow procedures and meet customer service targets.
• Provide product/service information and suggest additional services.

Skills

Japanese fluency

English fluency

Customer service

Communication

Problem solving

Multitasking

PC navigation

Typing

Education

High school diploma

Tools

PC navigation

Job description

APPSHILL CONSULTING SDN. BHD. is seeking a Japanese-speaking Customer Service Advisor to handle inquiries via outbound calls and emails, and to assist with hotel and flight bookings, cancellations, refunds, and related issues.

Fluency in Japanese and English is required, with strong PC skills and the ability to multitask in a fast-paced setting. Rotation shifts including weekends/holidays may apply.