Japanese-Speaking Customer Care Associate

Sutherland Global; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Job summary

Sutherland Global in Kuala Lumpur, Bangsar South, seeks a Customer Service Associate (Japanese Speaker) to provide friendly, professional support to our Japanese-speaking customers across phone, email, and chat channels.

You will resolve inquiries, document interactions in our CRM, and work with the team to ensure high-quality service while developing your customer service and language skills in a dynamic, multinational environment.

Qualifications

• Fluent Japanese with strong communication skills (speaking, listening, writing).
• Previous customer service experience or ability to deliver excellent support.
• Proven interpersonal and problem-solving abilities with a customer-focused mindset.

Responsibilities

• Respond to inquiries via phone, email, chat in Japanese and English.
• Provide accurate, timely, empathetic support to resolve issues.
• Document interactions in CRM and maintain detailed records.

Skills

Japanese language

Customer service

Communication

Multitasking

Time management

Attention to detail

Empathy

Problem solving

Calm under pressure

Team collaboration

Tools

CRM systems

Ticketing platforms

Job description

Sutherland Global in Kuala Lumpur, Bangsar South, seeks a Customer Service Associate (Japanese Speaker) to provide friendly, professional support to our Japanese-speaking customers across phone, email, and chat channels.

You will resolve inquiries, document interactions in our CRM, and work with the team to ensure high-quality service while developing your customer service and language skills in a dynamic, multinational environment.