Japanese-Speaking Client Onboarding Analyst

Citi; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global financial services company is seeking a Client Onboarding Analyst (Japanese Speaking) in Kuala Lumpur. The role involves handling customer interactions, ensuring compliance, and managing account opening processes while delivering superior service. The ideal candidate will have 2-5 years of experience in documentation review, possess strong communication skills, and proficiency in English and Japanese. This full-time position offers opportunities for professional growth in a high-volume, dynamic environment.

Qualifications

• 2-5 years of experience in documentation review and account maintenance for cash products.
• Ability to work independently and team-oriented.
• Fast learner with strong attention to detail.
• Proficiency in handling urgent cases.

Responsibilities

• Manage customer interactions and account opening documentation.
• Ensure compliance with internal policies and service agreements.
• Develop solutions to enhance client satisfaction.
• Perform routine management of account opening processes.

Skills

Documentation review

Account Maintenance

Interpersonal skills

Team player

Written and verbal communication

Proficient in Microsoft Office Applications

Attention to detail

Client management

Education

Bachelor’s/University degree

Job description

A global financial services company is seeking a Client Onboarding Analyst (Japanese Speaking) in Kuala Lumpur. The role involves handling customer interactions, ensuring compliance, and managing account opening processes while delivering superior service. The ideal candidate will have 2-5 years of experience in documentation review, possess strong communication skills, and proficiency in English and Japanese. This full-time position offers opportunities for professional growth in a high-volume, dynamic environment.