Japanese-Speaking Fintech Crypto Support (Hybrid)

CB Talents SP; Perak; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

CB Talents SP is seeking a Japanese-speaking Customer Support Representative to be based in Kuala Lumpur, Malaysia, with a hybrid work model. The role requires native-level Japanese, strong English, and 2–4 years’ customer service experience in fintech environments.

You will handle live chat and email support for financial and crypto products, ensuring high-quality service while staying updated on market fundamentals. Legal work authorization in Malaysia is required.

Qualifications

• Native-level Japanese proficiency required for complex written interactions.
• Strong English communication skills in writing and speaking.
• 2–4 years in customer service or live-chat support with frontline training.
• Experience with financial/fintech/trading/crypto sectors is a plus.
• Legal work authorisation in Malaysia required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Provide efficient, accurate, high-quality customer service.
• Keep informed about crypto trading platforms, products, and market fundamentals.
• Manage and follow up on inquiries or complaints from users.
• Identify customer needs and propose feedback/solutions to management.
• Flag discrepancies and potential risks to management promptly.
• Suggest improvements to boost team performance and operations.

Skills

Japanese proficiency

English proficiency

Customer service / Live-chat

Attention to detail with numbers

Education

Finance/Economics/Math/Business background

Job description

CB Talents SP is seeking a Japanese-speaking Customer Support Representative to be based in Kuala Lumpur, Malaysia, with a hybrid work model. The role requires native-level Japanese, strong English, and 2–4 years’ customer service experience in fintech environments.

You will handle live chat and email support for financial and crypto products, ensuring high-quality service while staying updated on market fundamentals. Legal work authorization in Malaysia is required.