Japanese CX Specialist — Case Handling & Support

PERSOL Workforce Solutions Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 45,000 - 73,000; Full time

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd invites applications for a Japanese Speaker to join the Uptown PJ office as a Customer Experience Representative. The role focuses on case handling for the Japan market and requires fluent Japanese and good English communication.

You will manage shipment and delivery exceptions, coordinate with internal teams, and maintain clear case documentation. As you gain familiarity with the process, responsibilities may expand to calls, emails, and chat support.

Qualifications

• Japanese language capability at JLPT N2 level or above.
• 1 to 2 years of customer service / customer support experience.
• Good English communication skills.
• Able to communicate effectively in Japanese, including speaking, reading and writing.
• Able to work according to the Japan business calendar and public holidays.
• Diploma, Degree, SPM or STPM candidates can be considered, provided they meet the language and experience requirements.

Responsibilities

• Handling shipment exceptions where packages are held by overseas customs authorities.
• Coordinating with internal teams and customers to support customs clearance.
• Handling delivery exceptions where the destination station is unable to complete delivery.
• Managing customer communication through email, voice and written channels.
• Investigating customer cases and coordinating with relevant internal teams for resolution.
• Providing accurate and timely updates to customers.
• Maintaining proper case documentation and following established processes.
• Once candidates become familiar with the case handling process, they may gradually be assigned additional customer service responsibilities, including calls, emails and chat support.

Skills

Japanese (JLPT N2+)

Customer service

English

Education

Diploma or Degree

Job description

PERSOL Workforce Solutions Malaysia Sdn Bhd invites applications for a Japanese Speaker to join the Uptown PJ office as a Customer Experience Representative. The role focuses on case handling for the Japan market and requires fluent Japanese and good English communication.

You will manage shipment and delivery exceptions, coordinate with internal teams, and maintain clear case documentation. As you gain familiarity with the process, responsibilities may expand to calls, emails, and chat support.