Japanese Night-Shift Customer Support Specialist

Devloit; Kuala Lumpur; On-site; MYR 30,000 - 48,000; Full time

Job summary

Devloit in Kuala Lumpur seeks a dedicated customer support representative fluent in Japanese to handle enquiries via phone, chat and email. You will resolve issues following company processes, escalate complex cases when needed, and keep precise records of all interactions in the system.

The role requires collaboration with vendors to adjust bookings and ensure smooth service delivery. The position follows a permanent night shift, five days a week, with two days off, and offers a stable work

Qualifications

• Handles customer enquiries via calls, online chat and emails.
• Resolves customer issues per company procedures.
• Escalates complex issues to senior team members.
• Maintains a positive, empathetic attitude with customers.
• Updates and maintains accurate customer interaction records in the system.

Responsibilities

• Handles and responds to customer enquiries and complaints via call, online chat, and/or emails.
• Ensures inquiries and complaints are resolved per company processes and procedures.
• Identifies and escalates difficult issues to senior team members.
• Maintains a positive, empathetic, and professional attitude toward customers.
• Enters, updates and maintains accurate information of customer interactions in the system.
• Liaises with vendors and service operators to fulfil booking changes as per procedures.
• Keeps updated with company procedures and processes.
• Shares customer feedback with relevant departments for improvements.

Tools

CRM

Job description

Devloit in Kuala Lumpur seeks a dedicated customer support representative fluent in Japanese to handle enquiries via phone, chat and email. You will resolve issues following company processes, escalate complex cases when needed, and keep precise records of all interactions in the system.

The role requires collaboration with vendors to adjust bookings and ensure smooth service delivery. The position follows a permanent night shift, five days a week, with two days off, and offers a stable work