Japanese Customer Support Specialist – Kuala Lumpur (Day Shift)

Businesslist; Kuala Lumpur; On-site; MYR 387,341 - 432,911; Full time

Benefits offered by this job

One-way flight ticket to Malaysia provided

Hotel accommodation upon arrival

Work visa application support

Health insurance & life insurance coverage

Paid leave and sick leave

Performance-based salary increase and promotion opportunities

Job summary

Businesslist is seeking a Japanese Customer Support representative in Kuala Lumpur, Malaysia. This full-time position involves assisting customers with inquiries related to sports shoes and apparel, managing online order support, and ensuring high customer satisfaction.

The ideal candidate should be fluent in Japanese and possess strong communication skills. The position offers various benefits including health insurance, paid leave, and accommodation support.

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Qualifications

• Must have customer service skills.
• Fluency in Japanese is highly desirable.
• Basic understanding of sports shoes and apparel is a plus.

Responsibilities

• Respond to customer inquiries about products.
• Provide support for online orders.
• Check and communicate delivery status.
• Handle return and exchange requests.
• Support account-related inquiries.
• Provide information on promotions and campaigns.
• Escalate complex issues to relevant departments.
• Record customer interactions in the system.

Job description

Businesslist is seeking a Japanese Customer Support representative in Kuala Lumpur, Malaysia. This full-time position involves assisting customers with inquiries related to sports shoes and apparel, managing online order support, and ensuring high customer satisfaction.

The ideal candidate should be fluent in Japanese and possess strong communication skills. The position offers various benefits including health insurance, paid leave, and accommodation support.

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