ITSM (IT Service Management) Application Consultant

INNOVADS SDN. BHD.; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Training and Career advancement

Overseas project assignments

Travel allowances

Parking allowances

Job summary

INNOVADS Sdn Bhd in Kuala Lumpur seeks an ITSM Application Consultant to design, configure, and implement ITSM software solutions for client IT services. You will document processes, provide technical support, and coordinate with cross-functional teams to ensure integration and success.

The role requires strong analytical, communication, and project management skills, with willingness to travel locally and overseas to support projects.

Qualifications

• Candidate must possess at least Professional Certificate or Diploma/Advance/Higher/Graduate Diploma or Bachelor’s Degree in Computer Science/Information Technology or equivalent.
• Fresh graduates in related field are encouraged to apply.
• Experience with ITSM software solutions in the market such as ivanti ITSM, ServiceNow, BMC Remedy, or HP Service Manager is an added advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work with clients and cross-functional teams.
• Strong project management skills, with the ability to manage multiple projects simultaneously.

Responsibilities

• Work with clients to understand their ITSM requirements and recommend solutions that align with their business objectives.
• Design, configure, and implement ITSM software solutions, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Develop and maintain ITSM documentation, including process flows, work instructions, and training materials.
• Provide technical support to clients, troubleshoot and resolve ITSM-related issues, and ensure client satisfaction.
• Work with cross-functional teams to integrate ITSM software with other systems and tools.
• Stay up-to-date with ITSM best practices, trends, and technologies, and make recommendations for improving ITSM processes and tools.
• Participate in project planning and execution, including developing project plans, estimating timelines and resources, and managing project scope.

Skills

Analytical skills

Problem solving

Communication skills

Interpersonal skills

Project management

Willing to travel

Education

Bachelor’s Degree in Computer Science/Information Technology

Diploma/Advance/Higher/Graduate Diploma

Professional Certificate

Tools

ivanti ITSM

ServiceNow

BMC Remedy

HP Service Manager

Job description

ITSM (IT Service Management) Application Consultant

We are seeking for caliber talent to join our team. As an ITSM consultant, you will be responsible for designing, configuring, and implementing ITSM software solutions that enable organizations to manage their IT services effectively.

Responsibilities:

Work with clients to understand their ITSM requirements and recommend solutions that align with their business objectives.

Design, configure, and implement ITSM software solutions, including Incident Management, Problem Management, Change Management, and Service Request Management.

Develop and maintain ITSM documentation, including process flows, work instructions, and training materials.

Provide technical support to clients, troubleshoot and resolve ITSM-related issues, and ensure client satisfaction.

Work with cross-functional teams to integrate ITSM software with other systems and tools.

Stay up-to-date with ITSM best practices, trends, and technologies, and make recommendations for improving ITSM processes and tools.

Participate in project planning and execution, including developing project plans, estimating timelines and resources, and managing project scope.

Requirements:

Candidate must possess at least Professional Certificate or Diploma/Advance/Higher/Graduate Diploma or Bachelor’s Degree in Computer Science/Information Technology or equivalent.

Fresh graduates in related field are encouraged to apply.

Experience with ITSM software solutions in the market such as ivanti ITSM, ServiceNow, BMC Remedy, or HP Service Manager is an added advantage.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills, with the ability to work with clients and cross-functional teams.

Strong project management skills, with the ability to manage multiple projects simultaneously.

Technical Skills:

Basic knowledge on Microsoft products including: SQL Server, Windows Server, Active Directory.

Basic knowledge on email configuration including: SMTP, email filtering, POP3/IMAP.

Certification in ITIL will be added advantage.

Soft Skills:

Adaptability and responsive to change

Ability to learn new application design and customization

Willingness to travel local and overseas

Has good analytical skill

Works well in teams as well as individually

Meticulous and pays attention to details

Willing to explore new products

• EPF, Socso, EIS contributions


• Medical claim


• Health Screening claim


• Travel, Mobile, Parking allowances.


• Training and Career advancement opportunities


• Professional Certificate Program


• Employee’s recreation activities


• Medical Insurance


• Dental allowance


• Parking and mobile allowance


• Salary increments and performance bonus


• Oversea project assignment and trainings


• Offsite Team building and company trips


• Technical and certification trainings

INNOVADS Sdn Bhd was established in year 2008, started off with collaborative business solutions to our clients that assist them to achieve better performance through better collaboration and information sharing.

New trends have emerged resulting in a sea of change in the way companies do business. Across the board, companies these days are constantly on the lookout for solutions that will give them an edge over their competition. As such, we are constantly striving for ways to provide our customers with an experience that will allow them to achieve their business objectives

INNOVADS, a value-added system integrator company located in Kuala Lumpur (Malaysia) is a first-class provider of Information Technology, Collaboration Solution, Application Development, Networking, ITAM, ITSM, Unified Endpoint Management & Data Security Solutions solutions for mid and large businesses organizations and we are a fully qualified company providing Consultancy, Systems Design, Project Management, Integration, Support and Maintenance.

INNOVADS’s IT Systems Design & Integration Services enable medium, large businesses and private clients who have existing IT architecture or no existing architecture to design a comprehensive IT architecture that meets both their operational requirements and budget constraints.

This service exemplifies INNOVADS’s pledge, \"supporting your business needs from beginning to end.\" We work with our clients to determine their requirements, including an accurate assessment of system cost, acquisition, implementation and maintenance.

INNOVADS Sdn Bhd was established in year 2008, started off with collaborative business solutions to our clients that assist them to achieve better performance through better collaboration and information sharing.

New trends have emerged resulting in a sea of change in the way companies do business. Across the board, companies these days are constantly on the lookout for solutions that will give them an edge over their competition. As such, we are constantly striving for ways to provide our customers with an experience that will allow them to achieve their business objectives

INNOVADS, a value-added system integrator company located in Kuala Lumpur (Malaysia) is a first-class provider of Information Technology, Collaboration Solution, Application Development, Networking, ITAM, ITSM, Unified Endpoint Management & Data Security Solutions solutions for mid and large businesses organizations and we are a fully qualified company providing Consultancy, Systems Design, Project Management, Integration, Support and Maintenance.

INNOVADS’s IT Systems Design & Integration Services enable medium, large businesses and private clients who have existing IT architecture or no existing architecture to design a comprehensive IT architecture that meets both their operational requirements and budget constraints.

This service exemplifies INNOVADS’s pledge, \"supporting your business needs from beginning to end.\" We work with our clients to determine their requirements, including an accurate assessment of system cost, acquisition, implementation and maintenance.