ITSM Solutions Architect & Implementer

INNOVADS SDN. BHD.; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Training and Career advancement

Overseas project assignments

Travel allowances

Parking allowances

Job summary

INNOVADS Sdn Bhd in Kuala Lumpur seeks an ITSM Application Consultant to design, configure, and implement ITSM software solutions for client IT services. You will document processes, provide technical support, and coordinate with cross-functional teams to ensure integration and success.

The role requires strong analytical, communication, and project management skills, with willingness to travel locally and overseas to support projects.

Qualifications

• Candidate must possess at least Professional Certificate or Diploma/Advance/Higher/Graduate Diploma or Bachelor’s Degree in Computer Science/Information Technology or equivalent.
• Fresh graduates in related field are encouraged to apply.
• Experience with ITSM software solutions in the market such as ivanti ITSM, ServiceNow, BMC Remedy, or HP Service Manager is an added advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work with clients and cross-functional teams.
• Strong project management skills, with the ability to manage multiple projects simultaneously.

Responsibilities

• Work with clients to understand their ITSM requirements and recommend solutions that align with their business objectives.
• Design, configure, and implement ITSM software solutions, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Develop and maintain ITSM documentation, including process flows, work instructions, and training materials.
• Provide technical support to clients, troubleshoot and resolve ITSM-related issues, and ensure client satisfaction.
• Work with cross-functional teams to integrate ITSM software with other systems and tools.
• Stay up-to-date with ITSM best practices, trends, and technologies, and make recommendations for improving ITSM processes and tools.
• Participate in project planning and execution, including developing project plans, estimating timelines and resources, and managing project scope.

Skills

Analytical skills

Problem solving

Communication skills

Interpersonal skills

Project management

Willing to travel

Education

Bachelor’s Degree in Computer Science/Information Technology

Diploma/Advance/Higher/Graduate Diploma

Professional Certificate

Tools

ivanti ITSM

ServiceNow

BMC Remedy

HP Service Manager

Job description

INNOVADS Sdn Bhd in Kuala Lumpur seeks an ITSM Application Consultant to design, configure, and implement ITSM software solutions for client IT services. You will document processes, provide technical support, and coordinate with cross-functional teams to ensure integration and success.

The role requires strong analytical, communication, and project management skills, with willingness to travel locally and overseas to support projects.