Desktop & Printer Support Technician

Ziantech Solutions Sdn. Bhd.; Selangor; On-site; MYR 52,000 - 85,000; Full time

Job summary

Ziantech Solutions Sdn. Bhd. is seeking a Field Service Technician to repair and organize computing devices on-site and remotely across multiple locations in Malaysia. You will perform annual preventive maintenance, OS reinstalls, and hardware replacements while maintaining digital Field Service Reports.

The role requires 2+ years in desktop support, strong Windows and Office skills, and a valid D-class driving license. Travel and overnight stays may be required in district or island locations.

Qualifications

• Must have SKM/IT Diploma or equivalent qualification.
• At least 2 years in desktop support or tooling maintenance.
• Proficient with Windows 10/11, MS Office, and basic networks.
• Hold a Class D driving license and willing to travel/settle overnight.
• No criminal record; willing to sign NDA and comply with safety rules.
• CompTIA A+ or similar certification is preferred.
• Field travel required; equipment provided by the company.

Responsibilities

• Repair and organize PC, laptop, printer, scanner, and projector on location and remotely.
• Carry out annual preventive operations with diagnostics and inventory audits.
• Reinstall OS, re-enroll in Active Directory, and configure network printers.
• Replace spare parts and record serial numbers of components.
• Complete the Field Service Report (FSR) digitally on the same day.
• Move to branches in settlement zones, including areas outside the city and islands.

Skills

Windows troubleshooting

Microsoft Office

Networking basics

Field service

Hardware repair

Education

SKM certificate

IT Diploma

Electronics or equivalent

Tools

Lenovo ThinkCentre

Dell OptiPlex

HP EliteDesk/ProDesk

OKI LED printers

Epson WorkForce

Job description

Repair and organize PC, laptop, printer, scanner, and projector on location and remotely. This role involves carrying out annual preventive operations, reinstalling operating systems, replacing spare parts, and completing Field Service Reports. You will move to branches in settlement zones, including locations outside the city and islands.

Key responsibilities

Repair and organize PC, laptop, printer, scanner, and projector on location and remotely

Carry out annual preventive operations: internal cleaning, diagnostics, before/after photos, and inventory audits

Reinstall the operating system, re-enjoin the domain (Active Directory), and configure the network printer so that users can print test sheets

Replace spare parts and record the serial number of old and new components

Complete the Field Service Report (FSR) digitally on the same day

Move to branches in settlement zones, including locations outside the city and islands

About you

Malaysian Certificate of Proficiency (SKM), IT Diploma, Electronics, or equivalent

At least 2 years of experience in desktop support or tooling maintenance

Proficient in troubleshooting Windows 10/11, Microsoft Office, and basic network connections

Class D driving license; able to move and spend the night outside the area

No criminal record, drug-free, able to undergo royal safety, and sign an NDA

Experience with Lenovo ThinkCentre PC, Dell OptiPlex, and HP EliteDesk/ProDesk

Experience with OKI LED printers (B400/B500, C300/C500/C600 series) and Epson WorkForce

Component stage repair skills (main board, power supply)

CompTIA A+ certification or manufacturer's technical certification (Lenovo, Dell, HP, OKI)

Field and travel demands

Elaun deployment of East Malaysia

Caruman KWSP, PERKESO, SIP, and annual leave according to the 1955 Work Deed

Work equipment and tools are provided by the company