IT Support & Systems Specialist (Retail Tech)

OSIM; Selangor; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Medical and Hospitalisation Leave

Job summary

OSIM is seeking an IT Support professional to provide technical support for retail outlets and backend users in a fast-paced environment. You will install and configure hardware, software, networks, printers, and scanners, and maintain IT inventory.

The role requires 2+ years of related experience, Diploma/Degree in CS/IT, and ability to travel to outlets. Strong English/Malay/Mandarin communication and teamwork are essential.

Qualifications

• Possess at least Diploma or Degree in Computer Science, Information Technology or equivalent
• At least 2 years working experience in the related field
• Able to work in fast-pace environment and willing to travel to retail outlets
• Proactive, problem solving, communication skills, positive attitude and team players
• Knowledge of hardware and software management, experience in PC troubleshooting, IT networking, email configuration, firewall, web development
• Able to communicate effectively in English, Malay and Mandarin dialects

Responsibilities

• Provide technical support to retail outlet and backend users. Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Compile, prepare and maintain IT inventory list
• Study and identify the solution design to improve the company's operational requirements
• Prepare system documentation and instruction manuals for users
• Provide training and support to users
• Assist to improve and ensure compliance of system policies & procedures
• Collaborate with all levels of users in improvement studies for Workflow processes
• Liaise with IT related and office equipment suppliers, work closely with HQ on change requirement for hardware, software or system development and improvement
• Assist in other tasks as assigned from time to time by the management

Skills

Hardware knowledge

Software management

PC troubleshooting

IT networking

Email configuration

Firewall

Web development

Communication skills

Team player

Multilingual (English, Malay, Mandarin

Education

Diploma or Degree in Computer Science/Information Technology or equivalent

Job description

OSIM is seeking an IT Support professional to provide technical support for retail outlets and backend users in a fast-paced environment. You will install and configure hardware, software, networks, printers, and scanners, and maintain IT inventory.

The role requires 2+ years of related experience, Diploma/Degree in CS/IT, and ability to travel to outlets. Strong English/Malay/Mandarin communication and teamwork are essential.