IT Support & Systems Specialist

BS One Management Sdn Bhd; Penang; On-site; MYR 27,900 - 50,220; Full time

Job summary

BS One Management Sdn Bhd is seeking an IT Support Technician to provide technical assistance for computer systems, software, and hardware. You will respond to internal staff queries by phone, email, or in person and maintain daily system performance.

You will walk users through problem-solving steps, run diagnostic programs, resolve LAN/WAN and other network issues, install peripherals, and follow up to ensure issues are resolved.

Responsibilities

• Provide technical assistance for computer systems, software, and hardware.
• Respond to internal staff queries via phone, email, or in person.
• Maintain daily performance of computer systems.
• Walk users through problem-solving steps.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with LAN, WAN, and other networks.
• Install computer peripherals for users.
• Follow up with users to ensure issues are resolved.

Job description

BS One Management Sdn Bhd is seeking an IT Support Technician to provide technical assistance for computer systems, software, and hardware. You will respond to internal staff queries by phone, email, or in person and maintain daily system performance.

You will walk users through problem-solving steps, run diagnostic programs, resolve LAN/WAN and other network issues, install peripherals, and follow up to ensure issues are resolved.