Technical Support Specialist - Level 1

Wipro; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

Wipro in Malaysia (Kuala Lumpur) is seeking a Technical Support Associate to deliver effective process support, resolve client issues, and escalate when required to meet SLAs.

You will field inquiries via telephone and email, document user details, track queries, and follow standardized procedures to resolve problems efficiently.

The role emphasizes strong customer service, accurate diagnostics, knowledge-base updates, and proactive communication to ensure consistent service quality.

Qualifications

• Must possess QAAS Advisory Services experience.

Responsibilities

• Field inquiries via telephone and email, document user details and issue nature.
• Record, track, and document all queries and resolutions.
• Follow standard processes to resolve client queries and meet SLAs.
• Maintain and update internal knowledge bases to aid troubleshooting.
• Escalate serious issues to team leader when necessary.

Skills

QAAS Advisory Services

Job description

Wipro in Malaysia (Kuala Lumpur) is seeking a Technical Support Associate to deliver effective process support, resolve client issues, and escalate when required to meet SLAs.

You will field inquiries via telephone and email, document user details, track queries, and follow standardized procedures to resolve problems efficiently.

The role emphasizes strong customer service, accurate diagnostics, knowledge-base updates, and proactive communication to ensure consistent service quality.