IT Infrastructure & Systems Support Specialist

Ispire; Kulai; On-site; MYR 36,000 - 58,000; Full time

Job summary

Ispire in Kulai, Johor, Malaysia is seeking a Diploma- or Degree-trained IT Support specialist to assist daily operations, maintenance, and support of the company’s IT infrastructure. You will provide first-line help desk, install Windows OS, manage backups, support MySQL/MS SQL databases, CCTV and access control, and help with network devices under guidance.

Strong problem-solving and teamwork are essential, with willingness to learn across multiple IT areas.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Familiar with MySQL / MS SQL database systems is an advantage.
• Familiar with CCTV and Access Door.
• Good problem-solving, communication, and teamwork skills.
• Willingness to learn and support multiple IT areas.

Responsibilities

• Provide first-level support for users — troubleshooting PC, printer, and software issues.
• Install, configure, and maintain Windows OS, Microsoft Office, and other company software.
• Support hardware upgrades and replacements when necessary.
• Printer.
• Assist in monitoring and maintaining LAN/WAN connections, Wi-Fi, and internet access.
• Support the setup of network devices such as switches, routers, and access points.
• Help maintain server room cleanliness and cable management.
• Support data management, backup, and restore operations.
• Work with databases (MySQL / MS SQL) under guidance to support business applications.
• CCTV.
• Maintain records of IT hardware, software licenses, and peripherals.
• Assist in asset tagging, tracking, and documentation updates.
• Support implementation of IT security policies and antivirus updates.
• Ensure backup schedules are followed and documented.
• Prepare simple technical reports and documentation.

Skills

Problem-solving

Communication

Teamwork

Willingness to learn

Education

Diploma or Degree in IT/CS

Tools

MySQL

MS SQL

CCTV systems

Job description

Ispire in Kulai, Johor, Malaysia is seeking a Diploma- or Degree-trained IT Support specialist to assist daily operations, maintenance, and support of the company’s IT infrastructure. You will provide first-line help desk, install Windows OS, manage backups, support MySQL/MS SQL databases, CCTV and access control, and help with network devices under guidance.

Strong problem-solving and teamwork are essential, with willingness to learn across multiple IT areas.