IT Support & Systems Administrator

Roleaf Sdn Bhd; Shah Alam; On-site; MYR 45,000 - 78,000; Full time

Job summary

Roleaf Sdn Bhd is seeking an IT Support and System Administration professional in Shah Alam to handle hardware, software, and network issues. You will be the first point of contact for incidents, log and prioritize tickets, and coordinate with vendors for timely resolutions.

The role involves maintaining servers, backups, and cybersecurity practices to ensure business continuity and efficient IT operations.

Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, or related field.
• 1-3 years of IT support, system administration, or network management experience.
• Fresh graduates welcome to apply.
• Familiarity with servers, firewalls, and cybersecurity best practices.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Troubleshoot and resolve IT system errors and connectivity problems.
• Assist employees with software installations, updates, and configurations.
• Act as the first point of contact for IT incidents and service requests.
• Log, analyze, and prioritize IT issues; escalate when necessary.
• Maintain incident reports and root-cause analyses for prevention.
• Maintain servers, network infrastructure, and IT security.
• Implement data backup and disaster recovery plans.
• Coordinate with third-party vendors for IT support services.
• Evaluate and recommend IT solutions to improve efficiency.

Skills

Troubleshooting

Communication

Problem solving

Independent work

Education

Bachelor's degree or diploma in IT/CS

Tools

Server management tools

Firewall software

Cybersecurity tools

Job description

Roleaf Sdn Bhd is seeking an IT Support and System Administration professional in Shah Alam to handle hardware, software, and network issues. You will be the first point of contact for incidents, log and prioritize tickets, and coordinate with vendors for timely resolutions.

The role involves maintaining servers, backups, and cybersecurity practices to ensure business continuity and efficient IT operations.