Desktop Support Engineer: Hardware, AV & Network Pro

Cognizant; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Job summary

Cognizant in Kuala Lumpur provides Level 2 technical support across end-user devices, printers, monitors, servers, and network equipment in both office and manufacturing environments. You will handle issue reproduction, diagnosis, and resolution, while guiding users to resolve difficulties.

The role includes maintaining asset records, supporting AV/conference room systems, and managing incidents via multiple channels. Training users and sharing best practices are part of the responsibilities.

Responsibilities

• Perform Level 2 troubleshooting, support, and incident management for user computers, mobile devices, accessories, and related infrastructure per SLA.
• Provide technical support for desktop PCs, mobile devices, printers, monitors, servers and network equipment in office and manufacturing environments.
• Reproduce, diagnose, and resolve end-user issues; formulate effective solutions.
• Provide training and guidance to users for optimal IT usage.
• Maintain a log of problems and solutions for Desktop Support.
• Support incidents and requests via phone, chat, email, or tickets.

Skills

Level 2 support

End-user training

AV/Conference room support

Networking basics

Asset management

Education

none

Tools

Hardware management system

Conference room AV equipment

Job description

Cognizant in Kuala Lumpur provides Level 2 technical support across end-user devices, printers, monitors, servers, and network equipment in both office and manufacturing environments. You will handle issue reproduction, diagnosis, and resolution, while guiding users to resolve difficulties.

The role includes maintaining asset records, supporting AV/conference room systems, and managing incidents via multiple channels. Training users and sharing best practices are part of the responsibilities.