IT Support Specialist: Maintain, Secure & Optimize Systems

Toppan Security Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Toppan Security Malaysia SDN. BHD. is seeking an IT Support professional to provide technical assistance, manage AD/365, and support hybrid/cloud environments. You will handle user onboarding/offboarding, server health, and policy enforcement.

Ideal candidates have 1–3 years in IT support or network administration, with experience in firewalls, VPNs, Cisco, and endpoint security, and a basic understanding of ISO 9001/PCI DSS audits.

Qualifications

• Diploma or bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum 1–3 years in IT support or network administration roles.
• Experience with firewalls, VPNs, Cisco, WatchGuard and intrusion detection/prevention systems and endpoint security solutions.
• Effectively communicate with diverse stakeholders.
• Familiarity with ISO 9001, PCI DSS and data protection regulations (PDPA) to prepare technical documentation for audit purposes and IT security policies.
• May require occasional work outside regular office hours to address critical issues.
• Commitment to maintaining a secure and efficient IT environment.

Responsibilities

• Administer and maintain Active Directory, Group Policy, and Microsoft 365 (Exchange, SharePoint, OneDrive).
• Manage user lifecycle (onboarding, offboarding, access review).
• Perform server health monitoring, patching, and troubleshooting.
• Own system availability and basic capacity planning.
• Support and manage Microsoft 365 / Azure AD (Entra ID) environments.
• Assist with Intune / endpoint management / device compliance.
• Support hybrid or cloud-based authentication and access policies.
• Troubleshoot cloud service availability and user access issues.
• Maintain IT SOPs, diagrams, and asset lifecycle documentation.

Skills

Stakeholder communication

Ticketing & user support

Education

Diploma or Bachelor’s degree in Computer Science / IT

Tools

Firewalls

VPNs

Cisco

WatchGuard

IDS/IPS

Endpoint security

Job description

Toppan Security Malaysia SDN. BHD. is seeking an IT Support professional to provide technical assistance, manage AD/365, and support hybrid/cloud environments. You will handle user onboarding/offboarding, server health, and policy enforcement.

Ideal candidates have 1–3 years in IT support or network administration, with experience in firewalls, VPNs, Cisco, and endpoint security, and a basic understanding of ISO 9001/PCI DSS audits.