IT Support & Projects Specialist

Resorts World Genting; Genting Highlands; On-site; MYR 42,000 - 66,000; Full time

Job summary

Resorts World Genting, Genting Highlands, Pahang, is seeking an IT Support professional to provide hands-on technical assistance, handle PC hardware/software issues, and maintain security software.

The role involves deploying software with WSUS, monitoring SLAs, and driving process improvements, alongside strong English communication and the ability to work with minimal supervision.

Fresh graduates are welcome; training provided; daily on-site work at Resorts World Genting.

Qualifications

• Degree in Computer Science or IT or related field.
• Diploma with minimum 2 years of relevant experience.
• Experience providing onsite workstation hardware and software support.

Responsibilities

• Provide technical IT support for users, including setup and maintenance of PC hardware and software.
• Create and deploy software packages using WSUS and maintain antivirus activity.
• Perform small to medium-scale IT project management and implementation.
• Participate in process documentation and enforce policies and procedures.
• Suggest improvements to reduce on-site support hours.
• Monitor and ensure SLA adherence.
• Manage software licenses and track records promptly.
• Plan to reduce hardware waste in line with Go Green policy.

Skills

Onsite hardware support

Software deployment

English communication

SLA monitoring

Problem solving

Teamwork

Education

Degree in Computer Science or Information Technology

Diploma in related field

Tools

WSUS

Antivirus management

Job description

Resorts World Genting, Genting Highlands, Pahang, is seeking an IT Support professional to provide hands-on technical assistance, handle PC hardware/software issues, and maintain security software.

The role involves deploying software with WSUS, monitoring SLAs, and driving process improvements, alongside strong English communication and the ability to work with minimal supervision.

Fresh graduates are welcome; training provided; daily on-site work at Resorts World Genting.