IT Support (Mandarin)

Netforge Solution Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Training

Project development incentive

Medical Leave

Medical Claims

Monthly fixed allowance

Monthly performance bonus

Annual bonus

Job summary

NETFORGE SOLUTION SDN. BHD. is seeking a Mandarin-speaking IT Support to manage server order deliveries and provide full-cycle technical support for clients in the Chinese-speaking market.

You will handle pre- and post-sales inquiries, diagnose and resolve hardware, software, and network issues, and ensure service excellence through a shift-based support schedule. The role requires a Diploma/Degree in IT, fluency in Mandarin, and proficiency with Windows and Linux.

Qualifications

• Minimum Diploma/Degree in IT or a related field.
• Fluent in Mandarin (spoken and written).
• Proficient in Windows and Linux.
• Knowledge of databases and cybersecurity.
• Familiar with server and storage products and network equipment installation.
• Understand the configuration and maintenance of network switches, routing devices and security products.
• Able to work in rotating shifts: morning, afternoon, and night shifts.

Responsibilities

• Manage the delivery of server orders and provide after-sales maintenance to customers.
• Diagnosing and resolving various hardware, software, server, and network issues.
• Collect, analyze, and resolve technical issues that customers encounter, before and after the sale.
• Adhere to strict work handover protocols and provide consistent and accurate information.
• Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.
• Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.

Skills

Mandarin proficiency

Shift work

Windows

Linux

Databases

Cybersecurity

Server & storage knowledge

Education

Diploma or Degree in IT or related field

Tools

Windows

Linux

Databases

Cybersecurity

Job description

As a Mandarin-speaking IT Support at NETFORGE SOLUTION SDN. BHD., you will be responsible for managing server order deliveries and providing full-cycle technical support to clients in the Chinese-speaking market. You will handle pre- and post-sales inquiries, diagnose and resolve hardware, software, and network issues, and ensure service excellence through a shift-based support schedule.

What you'll be doing

• Manage the delivery of server orders and provide after-sales maintenance to customers.
• Diagnosing and resolving various hardware, software, server, and network issues.
• Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
• Adhere to strict work handover protocols and provide consistent and accurate information.
• Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.
• Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.

What we're looking for

• Minimum Diploma/Degree in IT or a related field required
• Fluent in Mandarin (both spoken and written)
• Proficient in Windows and Linux
• Have knowledge in databases and cybersecurity
• Familiar with server and storage products as well as network equipment installation.
• Understand the configuration and maintenance of network switches, routing devices and security products
• Able to work in rotating shifts: morning, afternoon, and night shifts

What we offer

• Providing training
• New Project Development Incentive
• EPF, SOCSO, EIS starting from the probation period
• Medical Leave, Annual Leave
• Medical Claims
• Monthly Fixed Allowance
• Monthly Performance Bonus
• Annual Bonus even if you've worked for less than a year
• Company Trip, Team Building Activity
• One and a half hours of lunchtime.
• Near public transportation (LRT/MRT)
• Night-shift Benefits: Night-shift allowance and half month off days

About Us

NETFORGE SOLUTION SDN. BHD. is a global IDC and cloud infrastructure provider, offering server rentals, high-protection CDN solutions, and cloud hosting services to international clients. We are dedicated to delivering high-performance, reliable cloud solutions to customers around the world.

At NETFORGE SOLUTION SDN. BHD., we believe that a great team culture leads to great work. We're proud to offer a friendly, inclusive, and collaborative working environment where everyone's ideas are heard and valued.

We value open communication, teamwork, and a growth mindset—no matter your role, you'll find the space to learn, contribute, and grow with us.

Our business is stable, with real-world use cases and clear performance targets. We offer fast, flexible decision-making, strong execution autonomy, and a well-supported marketing budget. With a technically driven team and highly engaged customers, our products are both professional and sticky.

Working Hours are based on a shift schedule:

Shifts are scheduled on a rotational basis and will be arranged in advance.

Off Days:

Morning & Afternoon Shifts: 6 off days per month

Night Shift: 15 off days per month

Note: Off days are not fixed on weekends and may vary according to the duty roster.

Come join a team that's passionate, supportive, and always ready to take on new challenges—together.