IT Support Intern – Help Desk, Onboarding & Projects

Virtuos Games; Malaysia; On-site; MYR 33,000 - 60,000; Full time

Job summary

Virtuos Games in Malaysia invites a motivated IT Support specialist to provide first-line technical help for employees and occasionally customers, handling hardware, software, and connectivity issues, and assisting with setup and deployment of PCs and devices.

You will support Microsoft applications, document troubleshooting steps, participate in onboarding/offboarding, and maintain accurate records in the ticketing system while contributing to IT projects and upholding security policies.

Qualifications

• Enrolled in or recently completed an IT-related program (IT, CS, IS, Cybersecurity) or equivalent experience.
• Strong English communication; Mandarin is a plus.
• Basic familiarity with IT systems and Windows PCs; Linux is a plus.

Responsibilities

• Provide courteous first-line IT support to employees and, where applicable, customers experiencing hardware, software, account, or connectivity issues.
• Assist with setup, configuration, deployment, and maintenance of PCs, laptops, monitors, printers, and other workplace technology.
• Support Microsoft applications and services, including common productivity and collaboration tools, under IT team guidance.
• Investigate and troubleshoot technical issues by gathering information, testing solutions, documenting findings, and escalating as needed.
• Assist with employee onboarding and offboarding activities, including device preparation, account setup, access changes, equipment collection, and checklists.
• Record support requests, actions taken, resolutions, and follow-ups in the ticketing system.
• Create and update user guides, troubleshooting notes, inventory records, and other IT documentation.
• Support routine IT asset management activities, including inventory checks and tracking device assignments.
• Assist with IT projects such as workstation deployments, system updates, and office setup.
• Communicate clearly with users, provide timely status updates, and contribute to a positive customer-service experience.
• Protect confidential information and follow security policies relating to privacy and data handling.
• Demonstrate curiosity and willingness to learn; seek help when needed.

Skills

Customer service

Communication skills

English proficiency

Teamwork

Problem solving

Attention to detail

Learning agility

Discretion/ Confidentiality

Education

IT-related program (IT/CS/IS/Cybersecurity)

Equivalent practical experience

Current student or recent graduate

Tools

Ticketing system

Windows-based PCs

Microsoft products

IT asset management tools

Job description

Virtuos Games in Malaysia invites a motivated IT Support specialist to provide first-line technical help for employees and occasionally customers, handling hardware, software, and connectivity issues, and assisting with setup and deployment of PCs and devices.

You will support Microsoft applications, document troubleshooting steps, participate in onboarding/offboarding, and maintain accurate records in the ticketing system while contributing to IT projects and upholding security policies.