IT Support Executive

Ultima Markets; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Ultima Markets is seeking an IT Service Delivery & Operations Support to act as an escalation point for the service desk, providing onsite and remote support, onboarding new hires, setting up devices, and managing assets in line with IT protocols.

You will maintain IT documentation, administer software licensing, collaborate with HR and Finance, and offer basic training on new systems. The role requires 1–2 years in IT support or admin, a IT-related degree, and bilingual Chinese and English.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Certifications in Microsoft 365, Lark, or workflow automation tools are a plus but not required.
• 1-2 years of experience in IT support, helpdesk, or system administration.
• Exposure to collaboration platforms (Lark, Microsoft 365, Slack, or similar) is preferred.
• Basic understanding of Lark Suite functions and willingness to learn workflow automation.
• Hands-on experience with Microsoft 365 user management and basic troubleshooting.
• Familiarity with general IT support practices (hardware setup, software installation, account provisioning).

Responsibilities

• Serve as an escalation point for IT service desk, providing onsite and remote support for issues or requests.
• Set up laptops, mobile devices, and user accounts for new hires, ensuring proper access and configuration upon onboarding, in collaboration with the HR team.
• Manage returned devices by inspecting, wiping, and redeploying or retiring assets according to IT protocols.
• Administer software licensing and compliance, including procurement, renewals, upgrades; escalate critical issues to senior management for further review and action as needed.
• Maintain IT infrastructure documentation, covering asset inventories, access logs, and system configurations.
• Provide basic training or onboarding sessions to staff on any new systems and software, when necessary.

Skills

IT support

Helpdesk

System administration

Microsoft 365

Lark Suite

Communication

Analytical thinking

Education

Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Microsoft 365

Lark

Slack

Job description

Ultima Markets is a secure and regulated CFD trading gateway, offering access to 1,000+ instruments, including Forex, Commodities, Indices, and Stocks, to clients in over 170 countries. Founded in 2016, we are the Official Regional Partner of FC Internazionale Milano and the first CFD broker to support the UN Global Compact. We operate globally through entities regulated by the FCA, FSCA, and FSC, and in 2025 were honoured with 50+ global awards, including Best CFD Broker Global 2025.

To learn more about our company, please visit our website: https://www.ultimamarkets.com

Job Description:

1.IT Service Delivery & Operations Support

• Serve as an escalation point for IT service desk, providing onsite and remote support for individual and departmental issues or requests.
• Set up laptops, mobile devices, and user accounts for new hires, ensuring proper access and configuration upon onboarding, in collaboration with the HR team.
• Manage returned devices by inspecting, wiping, and redeploying or retiring assets according to IT protocols.
• Administer software licensing and compliance, including procurement, renewals, upgrades; **escalate** critical issues to senior management for further review and action as needed.
• Maintain IT infrastructure documentation, covering asset inventories, access logs, and system configurations.
• Provide basic training or onboarding sessions to staff on any new systems and software, when necessary.

2.Asset Planning & Procurement

• Prepare monthly or quarterly forecasts for IT device needs, prepare purchase proposals for approvals and monitor actual spending, in collaboration with the Finance and HR teams.
• Handle pricing negotiations and order placement with suppliers, ensuring adequate device supply and cost-efficiency.
• Arrange and monitor international shipping for devices to overseas offices.
• Source and evaluate new vendors as needed to ensure cost efficiency and supply reliability.

3.IT Documentation & Support

• Maintain IT infrastructure documentation and IT Department Wiki, covering asset inventories, access logs, and system configurations
• Provide backup support for frontline IT troubleshooting during peak demand or colleague absence.

Skills & Experience that WOW us:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Certifications in Microsoft 365, Lark, or workflow automation tools are a plus but not required.
• 1-2 years of experience in IT support, helpdesk, or system administration.
• Exposure to collaboration platforms (Lark, Microsoft 365, Slack, or similar) is preferred.
• Basic understanding of Lark Suite functions and willingness to learn workflow automation.
• Hands-on experience with Microsoft 365 user management and basic troubleshooting.
• Familiarity with general IT support practices (hardware setup, software installation, account provisioning).
• Proficient in both verbal and written Chinese and English.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills to collaborate effectively across teams.
• Customer-service mindset with a proactive approach to issue resolution.
• Able to work independently in a fast-paced environment and handle multiple priorities.