Senior IT Support Executive

Ultima Markets; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Ultima Markets is seeking an IT Service Delivery & Operations role to support our global operations. You will serve as the escalation point for the service desk, onboard new hires with device and account setup, manage device lifecycle, and oversee software licensing and compliance.

Documentation and training will be part of daily tasks to ensure smooth operations. The role requires 3+ years in IT support, familiarity with multi-region requirements, and strong English and Chinese language skills.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Minimum 3 years of IT support or operations experience, preferably with multi-region exposure; forex/fintech sector is a strong advantage.
• Proficient in end-user technical support with hardware, software, system setup, and license management.
• Strong knowledge of IT asset planning, vendor procurement, price negotiation, PO execution, and logistics coordination.
• Proficient in both verbal and written Chinese and English.

Responsibilities

• Serve as an escalation point for IT service desk, providing onsite and remote support for issues or requests.
• Set up laptops, mobile devices, and user accounts for new hires, coordinating with HR during onboarding.
• Manage returned devices, inspecting, wiping, and redeploying or retiring assets per IT protocols.
• Administer software licensing and compliance, including procurement, renewals, upgrades; escalate critical issues as needed.
• Maintain IT infrastructure documentation including asset inventories, access logs, and configurations.
• Provide basic training or onboarding sessions to staff on new systems and software when necessary.

Skills

End-user support

Hardware & software setup

License management

Vendor procurement

Cross-functional collaboration

Bilingual English/Chinese

Education

Bachelor's degree in IT/CS

Job description

Ultima Markets is a secure and regulated CFD trading gateway, offering access to 1,000+ instruments, including Forex, Commodities, Indices, and Stocks, to clients in over 170 countries. Founded in 2016, we are the Official Regional Partner of FC Internazionale Milano and the first CFD broker to support the UN Global Compact. We operate globally through entities regulated by the FCA, FSCA, and FSC, and in 2025 were honoured with 50+ global awards, including Best CFD Broker Global 2025.

To learn more about our company, please visit our website: https://www.ultimamarkets.com

Job Description:

1.IT Service Delivery & Operations Support

• Serve as an escalation point for IT service desk, providing onsite and remote support for individual and departmental issues or requests.
• Set up laptops, mobile devices, and user accounts for new hires, ensuring proper access and configuration upon onboarding, in collaboration with the HR team.
• Manage returned devices by inspecting, wiping, and redeploying or retiring assets according to IT protocols.
• Administer software licensing and compliance, including procurement, renewals, upgrades; escalates critical issues to senior management for further review and action as needed.
• Maintain IT infrastructure documentation, covering asset inventories, access logs, and system configurations.
• Provide basic training or onboarding sessions to staff on any new systems and software, when necessary.

2.Asset Planning & Procurement

• Prepare monthly or quarterly forecasts for IT device needs, prepare purchase proposals for approvals and monitor actual spending, in collaboration with the Finance and HR teams.
• Handle pricing negotiations and order placement with suppliers, ensuring adequate device supply and cost-efficiency.
• Arrange and monitor international shipping for devices to overseas offices.
• Source and evaluate new vendors as needed to ensure cost efficiency and supply reliability.

3.Research & Continuous Improvement

• Evaluate emerging technologies and industry best practices to recommend enhancements that improve operational efficiency and cost effectiveness.
• Continuously assess existing IT processes and services, gather internal user feedback, and implement targeted improvements to enhance user experience.

Skills & Experience that WOW us:

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Minimum 3 years of IT support or operations experience, preferably with multi-region exposure; experience in the forex or fintech sector is a strong advantage.
• Proficient in end-user technical support with strong knowledge of hardware, common software, system setup, and license management.
• Strong knowledge of IT asset planning and vendor procurement, including price negotiation, purchase order execution, and logistics coordination.
• Proficient in both verbal and written Chinese and English.
• High level of integrity and attention to detail, especially when handling sensitive data and access rights.
• Effective cross‑functional collaborator, with the ability to coordinate across teams to support operational needs.
• Willingness to travel occasionally to support cross‑office IT needs.