IT Support Executive

Grant Thornton Malaysia PLT; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

Grant Thornton Malaysia PLT is seeking an IT Support professional to install, configure, deploy, and support laptops, desktops, operating systems, applications, and hardware in a fast-paced environment.

You will manage the firm’s IT infrastructure, provide daily user support, troubleshoot system and network issues, and coordinate with vendors for on-site service and parts.

Qualifications

• Diploma or Bachelor's in Computer Science, Information Technology, or a related field.
• Proficient in MS Word, Excel, Access, and PowerPoint
• Minimum 1 year experience with troubleshooting and setup of laptop & desktop, first level support of email, network, server and Windows 11.
• Skilled in documenting standard operating procedures and application SOPs.
• Self-motivated, enthusiastic, and eager to learn in a dynamic environment.
• Strong interpersonal and communication skills; ability to engage at all levels.
• Passion for technology and delivering impactful solutions.

Responsibilities

• Install, configure, deploy, and support laptops, desktops, OS, applications, and hardware.
• Maintain and manage the firm’s IT infrastructure.
• Provide daily IT support to internal users via face-to-face, remote access, phone, and email.
• Troubleshoot issues related to systems, networks, hardware, and software.
• Prepare computers and conduct IT orientation sessions for new employees.
• Replace hardware components to resolve issues.
• Manage user accounts: creation, modification, deletion, login/password problems.
• Maintain records of hardware/software inventory and disposals.
• Coordinate with vendors for warranty, on-site service, and parts.

Skills

IT support

Troubleshooting

Windows 11

Documentation

Communication

Teamwork

Vendor coordination

Education

Diploma or Bachelor’s in CS/IT

Tools

Windows 11

MS Office

Job description

• Install, configure, deploy, and support laptops, desktops, operating systems, applications, and hardware.

• Maintain and manage the firm’s IT infrastructure.

• Provide daily IT support to internal users via face-to-face, remote access, phone, and email.

• Troubleshoot issues related to systems, networks, hardware, and software.

• Prepare computers and conduct IT orientation sessions for new employees.

• Replace hardware components to resolve technical issues as needed.

• Manage user accounts, including creation, modification, deletion, and resolving login or password problems.

• Maintain accurate records of computer hardware and software inventory, movements, and disposals.

• Coordinate with vendors for warranty services, parts replacement, onsite support, and technical problem resolution.

• Prepare outdated computers and hardware for secure disposal, ensuring data is properly erased.

• Assist with other IT-related tasks and ad hoc duties as assigned.

Requirements:

• Minimum Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Proficient in common business applications such as MS Word, Excel, Access, and PowerPoint

• Minimum 1 year experience with troubleshooting and setup laptop & desktop, first level support of email, network, server and Windows 11.

• Skilled in documenting standard and application operating procedures.

• Self‑motivated, enthusiastic, and eager to learn in a dynamic and fast‑paced environment.

• Passionate about technology and driven to deliver impactful technology solutions.

• Strong interpersonal and communication skills, with the ability to engage effectively at all levels.

• Excellent analytical and troubleshooting abilities.

Grant Thornton Malaysia PLT is a member of Grant Thornton International, providing assurance, tax, corporate finance, restructuring, and specialist services to private and public‑listed companies. With offices in Kuala Lumpur, Penang, Johor, and Kuantan, and access to over 76,000 professionals in 156 countries, we’re committed to making a difference for our clients, people, and communities.

With our excellent growth, we were awarded ‘Employer of the Year’ in London by the International Accounting Bulletin and Universum's Top 100 Most Attractive Employers in Malaysia. We are also acknowledged as the Most Preferred Graduate Employer in Talentbank’s Graduates’ Choice Awards from 2018 to 2023.

Grant Thornton Malaysia PLT is a member of Grant Thornton International, providing assurance, tax, corporate finance, restructuring, and specialist services to private and public‑listed companies. With offices in Kuala Lumpur, Penang, Johor, and Kuantan, and access to over 76,000 professionals in 156 countries, we’re committed to making a difference for our clients, people, and communities.

With our excellent growth, we were awarded ‘Employer of the Year’ in London by the International Accounting Bulletin and Universum's Top 100 Most Attractive Employers in Malaysia. We are also acknowledged as the Most Preferred Graduate Employer in Talentbank’s Graduates’ Choice Awards from 2018 to 2023.