IT Support Analyst - South East Asia

Radius Limited; Kuala Lumpur; On-site; MYR 39,060 - 55,800; Full time

Benefits offered by this job

Medical card

Excellent training and coaching

Career progression opportunities

Secondment opportunities to work in国际口

Life assurance

Service awards at 5, 10 and 20 years

English & Bahasa Malaysia language

Job summary

Radius Limited is seeking an IT Support Analyst for South East Asia, based in Kuala Lumpur. You will support and maintain Radius' IT environment, providing frontline service across offices and time zones as the company grows.

The role requires a proactive approach, strong IT knowledge, and collaboration with global teams to ensure security and reliability. The position is based in Kuala Lumpur, Malaysia, with after-hours work as needed and opportunities for growth within a dynamic, international

Qualifications

• Good level of IT support knowledge in professional services/projects.
• Familiar with Service Desk ticketing systems and ITIL best practice.
• Experience in IT support environments with Windows and Mac OS.

Responsibilities

• Provide frontline IT support for Radius colleagues across the group.
• Maintain IT environments: PCs, servers, printers, network equipment, VOIP and AV systems.
• Install and upgrade hardware/software; handle ad-hoc tasks and after-hours support.
• Ensure compliance with IT standards and group-wide procedures.
• Respond to requests within agreed SLAs and escalate where needed.
• Collaborate with third-party partners for security and app support.
• Communicate issues to stakeholders and support continuous service improvements.

Skills

ITIL

Service Desk

Customer service

SLA management

Problem solving

Communication

Tools

Windows 11

MacOS

Dell hardware

Microsoft Office

Microsoft 365

AWS

Azure

Job description

• Compensation: MYR 3,500 - MYR 5,000 - monthly

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e‑mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

Job Description

The role of IT Support Analyst – South East Asiais really important to us.

The IT Support team are responsible for supporting and maintaining all aspects of the end user facing IT environment across Radius.

You will be a key part of the IT Support team, providing a vital front‑line service to Radius colleagues across the group. You will also play a significant role as the company expands its IT Support offering and moves towards a follow‑the‑sun global support model as a result of significant continued international growth.

This position is based at our office in Kuala Lumpur, Malaysia and reports into our Head of IT Support (based in the UK).

Your responsibilities will include…

• Supporting and maintaining aspects of the group’s IT environment including PCs, servers, printers, network equipment, audio visual equipment and telephony systems.
• Hardware and software installations and upgrades.
• Carrying out ad‑hoc IT support tasks as and when required with some after‑hours work when necessary.
• Ensuring local/regional alignment with all group wide IT standards and procedures, advocating these standards and procedures in‑region.
• Ensuring that all support requests are responded to within agreed timelines, appropriately prioritised and escalated to other technical support team/s if required.
• Proactively researching and recommending courses of action to prevent problems and to maintain high IT support service levels for our internal customers.
• Working with the Head of IT Support to define support initiatives and solutions for improving service efficiency and effectiveness.
• Keeping internal customers informed of any IT related issues that might impact their teams.
• Ensuring Change Management processes are followed for all system changes.
• Working with third party global technology partners as needed to ensure optimal approaches to cyber security and application support.

Qualifications

• Good level of IT support knowledge gained in a professional services/project organisation and/or technical environment.
• Familiarity with Service Desk ticketing systems.
• Experience working on an IT Support environment that recognises and adopts ITIL best practice.
• Proven experience of the following technologies:
  • Windows 11 and MacOS
  • Desktop hardware (Dell preferred)
  • Microsoft Office
  • Microsoft 365
  • Cloud hosting (AWS and Azure preferred)
• Ability to troubleshoot, diagnose, and resolve IT Support requests and performance issues.
• Knowledge of IT Security fundamentals.
• An understanding of Service Management disciplines, ideally using the ITIL framework.
• Ability to manage customer expectations and SLA’s and prioritise conflicting requirements.
• Experience of working alongside software development teams, supporting and advising on best practice to maintain performance and availability.
• Experience of desktop builds and hardware installation and configuration.
• Experience of practical troubleshooting within a Windows environment and dealing with users direct and/or by telephone.
• Remote diagnostics and troubleshooting skills.
• Willingness to work with operational staff working in different time zones when required.
• Ability to plan and direct IT efforts to improve operational efficiency and service delivery.

Additional Information

What can you expect of us?

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.

What benefits do we offer?

• Medical card
• Excellent training and coaching
• Opportunities for ongoing development and progression
• Secondment opportunities to work in our international offices
• Life assurance
• Service Awards at 5, 10 and 20 years
• Required language(s): English, Bahasa Malaysia

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.