IT Support Engineer - Onsite/Remote, After-Hours

AstraZeneca; Selangor; On-site; MYR 48,000 - 75,000; Full time

Job summary

AstraZeneca in Malaysia (Mutiara Damansara) is seeking an IT Support professional to deliver local onsite and remote assistance to staff. The role focuses on incident and request resolution, ITSM queue management, and contributing to continuous service improvement.

You will provide advanced technical assistance, support after-hours, and mentor team members while working with global teams on ETS initiatives. Strong communication and customer service skills are essential.

Qualifications

• Experience in an IT support role with customer-facing duties.
• Knowledge of IT service management processes and incident resolution.
• Familiarity with desktop support across Windows/macOS and mobile devices.

Responsibilities

• Deliver local onsite and remote IT support for AstraZeneca personnel.
• Resolve incidents and requests and manage ticket queues in the ITSM system.
• Provide training, mentoring and knowledge sharing to peers and users.
• Support local and global initiatives related to ETS and IT infrastructure.
• Generate weekly and monthly performance reports.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Team collaboration

Desktop support

Service Now

MEM/InTune knowledge

Education

Diploma in Information Technology or related field

Tools

Service Now

MEM/InTune

Job description

AstraZeneca in Malaysia (Mutiara Damansara) is seeking an IT Support professional to deliver local onsite and remote assistance to staff. The role focuses on incident and request resolution, ITSM queue management, and contributing to continuous service improvement.

You will provide advanced technical assistance, support after-hours, and mentor team members while working with global teams on ETS initiatives. Strong communication and customer service skills are essential.