IT Support Engineer New Kuala Lumpur, Malaysia

OKX; Kuala Lumpur; On-site; MYR 54,000 - 90,000; Full time

Benefits offered by this job

L&D programs

Education subsidy

Team building programs

Wellness and meal allowances

Healthcare schemes

Job summary

OKX is seeking an IT support engineer to manage daily operation and maintenance of company laptops (macOS primary) and Windows devices, mobile devices, IP phones, and other IT assets. You will monitor networks, support server room operations, and facilitate office IT systems with an emphasis on AI-enabled troubleshooting and automation.

You will also assist regional offices with IT rollouts, establish knowledge bases, and coordinate with external vendors to deliver secure, scalable IT services.

Qualifications

• Bachelor's degree or above in a related field.
• 3+ years of IT support/engineering experience in large organizations.
• Experience across Windows, macOS, WiFi networks, VPN, and smart office systems.
• Certifications such as CCNA, Microsoft, or Linux are a plus.
• Hands-on AI, with prompt skills and ability to build AI agents.

Responsibilities

• Maintain and operate laptops and IT equipment (macOS primary; Windows).
• Support office IT systems including IP phones, video, printers, CCTV, access control.
• Monitor infrastructure, perform server/network administration basics, and troubleshoot issues.
• Identify AI/automation opportunities; deliver end-to-end solutions and training.
• Support regional offices with IT rollouts and new office setups; travel as needed.
• Create and maintain IT knowledge documents, SOPs, and knowledge base; vendor coordination.

Skills

Python

PowerShell

Bash

Git

REST APIs

AI tools

Strong communication

Presentation

Willingness to travel

Malay language

English language

Mandarin listening/speaking

Education

Bachelor's degree in Computer Science or related

Tools

Windows Server

Linux

Virtualization (VMware/Hyper-V)

VPN

Wi‑Fi controllers

Switches/VLANs

Firewalls

Job description

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

Responsible for the daily operation and maintenance of company laptops, with macOS as the primary focus, as well as Windows computers, mobile devices (iOS and Android), IP phones, and other desktop IT equipment. This includes device imaging and setup, software and hardware installation, configuration, updates, maintenance, troubleshooting, and issue resolution.

Maintain office IT systems, including IP phones, video conferencing and wireless presentation systems, printers, CCTV, and access control. Support server room operations, structured cabling, UPS systems, switches, access points, and routine inspections. Monitor infrastructure availability and performance through dashboards and alerts. Basic knowledge of servers, networking, audio-visual systems, and electrical principles is required.

• Perform daily monitoring and testing of office Wi‑Fi, wired networks, and VPN connections, and troubleshoot network‑related issues

Work with teams to identify valuable AI and automation opportunities, deliver end‑to‑end solutions, and drive adoption through demonstrations, training, and hands‑on support. Measure the impact and use AI tools to improve troubleshooting, ticket handling, documentation, and reporting.

Support regional offices with IT rollouts, new office setups, and on‑site project delivery. Travel when required and provide technical support and coordination throughout the implementation.

• Create and maintain IT knowledge‑sharing documents, SOPs, and the service desk knowledge base. Implement Global IT strategies, technical standards, guidelines, and solutions while continuously improving employees’ IT service experience and satisfaction.
• Manage vendor relationships and coordinate equipment procurement, installation, maintenance, and technical support with external service providers.

What We Look For In You

Bachelor's degree or above; computer science, software engineering, networking or other related majors are preferred.

At least 3 years of working experience in IT support, IT engineering or a similar hands‑on technical role, with working experience in large IT companies preferred. Operation and maintenance experience across Windows, macOS, WiFi network, VPN network and smart office systems is required.

Basic knowledge of server and network administration: Windows Server or Linux, virtualisation, backup and restore, switches, VLANs, Wi‑Fi controllers, firewalls and VPN. Certifications such as CCNA, Microsoft or Linux are a plus.

Demonstrated software engineering ability: strong Python (or an equivalent language) plus PowerShell or Bash; comfortable with Git and code review; able to build, test, document and maintain internal tools and integrations against REST APIs. Please be ready to share a portfolio, GitHub profile or examples of tools you have built.

Hands‑on AI practitioner: daily user of AI assistants (e.g. Claude, ChatGPT) with effective prompting skills, plus practical experience building AI agents, AI skills or MCP integrations. Experience deploying AI solutions for non‑technical users is a strong plus.

Comfortable working directly with business stakeholders to turn unclear requirements into practical, deliverable solutions, and capable of presenting and providing training to non‑technical users. Strong communication, presentation, and facilitation skills, with a proactive approach to problem‑solving. Able to work independently and collaboratively, accommodate flexible working hours including evenings & weekends, and travel to regional offices when required.

Fluent in Malay,English and Mandarin listening and speaking

• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants

More that we love to tell you along the process!

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