IT Support Engineer

P2P

Kuala Lumpur

On-site

MYR 67,000 - 112,000

Full time

3 days ago

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Benefits offered by this job

Competitive total compensation package

L&D programs and Education subsidy for

team building programs

Wellness and meal allowances

Comprehensive healthcare schemes for员工

Job summary

OKX is seeking an IT Support Engineer to oversee daily operation and maintenance of laptops (macOS primary) and Windows devices across offices. You will support network, AV, printers, and access control, while collaborating with regional teams on IT rollouts.

Demonstrated Python, PowerShell or Bash skills with Git and REST APIs are expected. Fluency in Malay, English and Mandarin is required, with willingness to travel as needed.

Qualifications

Bachelor's degree or above in computer science, software engineering, networking or related field.
At least 3 years in IT support/engineering with large IT company experience preferred.
Fluent in Malay, English and Mandarin (listening and speaking).
Certifications such as CCNA, Microsoft or Linux are a plus.

Responsibilities

Responsible for daily operation and maintenance of laptops (macOS focus), Windows PCs, mobile devices, IP phones and other IT equipment.
Maintain office IT systems: IP phones, video conferencing, printers, CCTV, access control; support server room operations and networking.
Monitor WiFi, VPN, and wired networks; troubleshoot network issues.
Identify AI and automation opportunities; deliver end-to-end solutions and training.
Support regional offices with IT rollouts and office setup; travel as needed for implementations.
Create and maintain IT documentation, SOPs and knowledge base; implement global IT strategies.

Skills

Python

PowerShell

Bash

Git

Code review

REST APIs

AI prompting

AI agents

Communication

Presentation

Problem solving

Travel readiness

Malay

English

Mandarin

Education

Bachelor's degree or above in CS/Software Eng/Networking

Tools

Windows Server

Linux

Virtualisation

Back-up & restore

Switches

VLANs

WiFi controllers

Firewalls

VPN

Job description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

Responsible for the daily operation and maintenance of company laptops, with macOS as the primary focus, as well as Windows computers, mobile devices (iOS and Android), IP phones, and other desktop IT equipment. This includes device imaging and setup, software and hardware installation, configuration, updates, maintenance, troubleshooting, and issue resolution.
Maintain office IT systems, including IP phones, video conferencing and wireless presentation systems, printers, CCTV, and access control. Support server room operations, structured cabling, UPS systems, switches, access points, and routine inspections. Monitor infrastructure availability and performance through dashboards and alerts. Basic knowledge of servers, networking, audio-visual systems, and electrical principles is required.
Perform daily monitoring and testing of office WiFi, wired networks, and VPN connections, and troubleshoot network-related issues
Work with teams to identify valuable AI and automation opportunities, deliver end-to-end solutions, and drive adoption through demonstrations, training, and hands-on support. Measure the impact and use AI tools to improve troubleshooting, ticket handling, documentation, and reporting.
Support regional offices with IT rollouts, new office setups, and on-site project delivery. Travel when required and provide technical support and coordination throughout the implementation.
Create and maintain IT knowledge-sharing documents, SOPs, and the service desk knowledge base. Implement Global IT strategies, technical standards, guidelines, and solutions while continuously improving employees’ IT service experience and satisfaction.
Manage vendor relationships and coordinate equipment procurement, installation, maintenance, and technical support with external service providers.

What We Look For In You

Bachelor's degree or above; computer science, software engineering, networking or other related majors are preferred.

At least 3 years of working experience in IT support, IT engineering or a similar hands‑on technical role, with working experience in large IT companies preferred. Operation and maintenance experience across Windows, macOS, WiFi network, VPN network and smart office systems is required.

Basic knowledge of server and network administration: Windows Server or Linux, virtualisation, backup and restore, switches, VLANs, WiFi controllers, firewalls and VPN. Certifications such as CCNA, Microsoft or Linux are a plus.
Demonstrated software engineering ability: strong Python (or an equivalent language) plus PowerShell or Bash; comfortable with Git and code review; able to build, test, document and maintain internal tools and integrations against REST APIs. Please be ready to share a portfolio, GitHub profile or examples of tools you have built.
Hands‑on AI practitioner: daily user of AI assistants (e.g. Claude, ChatGPT) with effective prompting skills, plus practical experience building AI agents, AI skills or MCP integrations. Experience deploying AI solutions for non‑technical users is a strong plus.
Comfortable working directly with business stakeholders to turn unclear requirements into practical, deliverable solutions, and capable of presenting and providing training to non‑technical users. Strong communication, presentation, and facilitation skills, with a proactive approach to problem‑solving. Able to work independently and collaboratively, accommodate flexible working hours including evenings & weekends, and travel to regional offices when required.
Fluent in Malay, English and Mandarin listening and speaking

Perks & Benefits