Customer Due Diligence (KYB) Operations Specialist

Centauri Services And Technology Sdn. Bhd.; Kuala Lumpur; On-site; MYR 89,000 - 156,000; Full time

Job summary

Centauri Services and Technology Sdn. Bhd. in Kuala Lumpur seeks an experienced Customer Due Diligence (KYB) Operations Specialist to handle onboarding reviews and AML/CDD processes. The role requires navigating KYB policies and risk assessments with accuracy and efficiency.

You will verify documents, liaise with customers for missing information, and ensure adherence to AML procedures while delivering high-quality support in a multinational environment.

Qualifications

• Two or more years’ experience in AML and CDD/EDD review or in a KYC work domain.
• Strong written and verbal communication skills; attention to detail.

Responsibilities

• Complete comprehensive reviews of incoming customer onboarding cases and apply KYB policy.
• Review KYB documents using validation tools and reputable sources to verify AML documentation.
• Request CDD/EDD documentation to ensure AML onboarding compliance.
• Follow up on pending CDD/EDD requests within the defined SLAs.
• Investigate matches from sanctions screening and take appropriate action.
• Provide information to management on AML/CDD issues.
• Maintain high-quality service levels and escalate where appropriate.
• Support enhancement of the CDD function and procedures.
• Manage specific projects as they arise.

Skills

AML knowledge

CDD/EDD experience

KYC experience

English communication

Education

Bachelor or higher degree

Job description

Customer Due Diligence (KYB) Operations Specialist

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps).

OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

A unique and highly-impactful role at one of the fastest-growing global cryptocurrency exchanges. In this role, you will be working along the KYB team and you will be responsible customer KYC cases that have been identified through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations and other AML or fraud related. This individual must have prior know-your-customer and sanctions compliance experience.

What You’ll Be Doing

Complete comprehensive reviews of incoming customer onboarding cases and ensuring that the application of KYB principles are consistent with the Company’s KYB policy and customer risk assessment.

Reviewing KYB documents obtained from the customer, utilising our validation tools and reputable sources to verify the AML documentation.

Requesting appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete in line with our AML policies and procedures.

Follow up on pending CDD/EDD requests ensuring that communication is issued with the relevant SLA's.

Investigating possible matches generated by the scanning application that the Company uses to screen customers against sanctions, PEP's and adverse media news and ensuring the appropriate action is taken.

Provide information to management in respect of AML/CDD issues arising.

Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate.

Support the enhancement of our CDD function and maintain procedures.

Manage specific projects, which may arise from time to time.

What We Look For In You

Completion of tertiary higher education such as Degree and onwards.

You have two or more years’ experience in AML and CDD/EDD review or in a KYC work domain.

You are a team player who can work well within the function to deliver a quality service.

Excellent written and verbal communication skills, with strong attention to detail.

Excellent command of spoken and written English is required.

Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Yearly Bonus)

Monthly team building

Fitness & wellness benefits per annum

Convenient workplace (5 minutes walk from MRT TRX)

Insurance coverage for employees & dependants

Excellent prospects for growth and promotion

Employee engagement, recognition and appreciation program

Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

Centauri Services and Technology Sdn. Bhd. provides customer support and back end support services to OK Group, an international conglomerate specialising in fintech and blockchain technology. OK Group is most known for OKX - one of the world's largest digital assets exchanges.

What can I earn as an Operations Specialist