Team Lead, Customer Due Diligence Operations (KYB)

OKX; Kuala Lumpur; On-site; MYR 150,000 - 210,000; Full time

Benefits offered by this job

Meal allowance

Unlimited transport allowance

Monthly team building

Training & wellness benefits

Growth opportunities

MRT TRX access

Job summary

OKX is seeking a CDD Team Lead to review customer KYC cases and oversee AML/compliance processes across multiple jurisdictions. You will manage a team, drive onboarding improvements, and ensure regulatory requirements are met.

You should have 3+ years in KYC/KYB or AML compliance, a Bachelor's degree or equivalent, and proven people management and English communication skills. This onsite role is in Kuala Lumpur with competitive remuneration.

Qualifications

• 3+ years of experience in KYC/KYB or AML compliance.
• Experience across multiple jurisdictions in a dynamic environment.
• Bachelor’s Degree or equivalent experience.

Responsibilities

• Provide people management and development responsibilities and ensure team service level standards are met.
• Liaise with Compliance and management within business units.
• Oversee new client onboarding and implement process enhancements to improve onboarding experience.
• Monitor periodic reviews to ensure regulatory requirements are met.
• Operate with limited supervision and exercise independent judgement.
• Act as SME to stakeholders and team members.
• Prepare daily and weekly metrics and progress reports.
• Be the point of contact for client questions and other stakeholders.
• Ensure legal and customer files/data comply with regulations and policies.
• Investigate matches from sanctions screening and take appropriate action.
• Provide updates to management on AML/CDD issues.
• Maintain high-quality service levels and escalate where needed.
• Manage specific projects as needed.

Skills

People management

Communication

English proficiency

Education

Bachelor’s Degree or equivalent

Job description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual’s freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the O** pportunity

A unique and highly-impactful role at one of the fastest-growing global cryptocurrency exchanges. The CDD Team lead is responsible to review customer KYC cases that have been identified through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations and other AML or fraud related. This individual must have prior know-your-customer and sanctions compliance experience.

What You’ll Be Doing

• Provide people management and development responsibilities and ensure team service level standards are met.


• Liaise with Compliance department and management within business units.


• Assist in overseeing new client onboarding and assist in implementing process enhancements to improve client onboarding experience.


• Monitor periodic review to ensure regulatory requirements are met.


• Has the ability to operate with a limited level of direct supervision.


• Can exercise independence of judgement and autonomy.


• Acts as SME to stakeholders and /or other team members.


• Prepare daily and weekly metrics and progress reports.


• Being the contact point for any question arising from clients and any other internal/external stakeholders.


• Ensure that all legal and customer files/data are maintained in accordance with European Regulations and Group policies


• Investigating possible matches generated by the scanning application that the Company uses to screen customers against sanctions, PEP’s and adverse media news and ensuring the appropriate action is taken.


• Provide information to management in respect of AML/CDD issues arising.


• Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate.


• Manage specific projects, which may arise from time to time.

What We Look For In You

• You have 3+ years of related experience in, KYC/KYB, Anti-Money Laundering (AML) Compliance or a similar compliance or risk control-related function in the financial service industry and have had experience in working across multiple jurisdictions in a dynamic and changing environment.


• Bachelor’s Degree or relevant equivalent experience or professional qualification.


• Proven people management experience with the ability to see the big picture without losing attention to detail.


• Strong communication, planning, and organisational skills


• Excellent command of spoken and written English is required.


• You are a ‘team player’ who can work well within the function to deliver a quality service.

Nice to Haves

• ACAMs, ICA certification or demonstrated knowledge of AML regulations is an advantage


• Experience working with teams across global offices and time zones


• Individuals who can research, process, and interpret large amounts of information every day which will allow you to make ethical decisions with integrity

Perks & Benefits

• Competitive remuneration package (Basic Salary + KPI Allowances + Shift Allowances + Yearly Bonuses)


• Meal allowance


• Unlimited transport allowance (T&C apply)


• Monthly team building


• RM 3,500 training & wellness benefits per annum


• Convenient workplace (5 minutes walk from MRT TRX)


• Insurance coverage for employees & dependants


• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed


• Employee engagement, recognition and appreciation program


• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

#LI-Onsite #LI-JC3

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